RM CC3 ActivInspire Deployment

Printable View

2nd July 2010, 11:40 AM
thenetworkmanager

RM CC3 ActivInspire Deployment

When deploying ActivInspire on our cc3 network it fails to install, this is what the app agent logfiles say:

Code:

01-Jul 2010 15:28:23:705 (examine) Failed to install MSI package ActivInspire - ActivInspire v1.ini after 10 retries. Fatal error during installation. 01-Jul 2010 15:28:23:705 (examine) CAppAgentObj::InstallRM: Failed to install package ActivInspire - ActivInspire v1.ini using \\SERVERNAME\RMPackages\Applications\ActivInspire - ActivInspire v1\ActivInspire.msi with arguments REBOOT=SUPPRESS ALLUSERS=1 TRANSFORMS="\\SERVERNAME\RMPackages\Applications\ActivInspire - ActivInspire v1\ActivInspire.mst" (hr = Unspecified error), Line: 280, Module: AppAgentObj.cpp 01-Jul 2010 15:30:46:001 (examine) Failed to install MSI package ActivInspire - ActivInspire Core Resources (ENU) v1.ini after 10 retries. Fatal error during installation. 01-Jul 2010 15:30:46:001 (examine) CAppAgentObj::InstallRM: Failed to install package ActivInspire - ActivInspire Core Resources (ENU) v1.ini using \\SERVERNAME\RMPackages\Applications\ActivInspire - ActivInspire Core Resources (ENU) v1\ActivInspireCoreRes.msi with arguments REBOOT=SUPPRESS ALLUSERS=1 (hr = Unspecified error), Line: 280, Module: AppAgentObj.cpp

Any help would be appreciated...
2nd July 2010, 11:53 AM
cmssbrie

Hi,

Unfortunately, we can't really support the network having problems deploying the software - our main purpose is to advise on how to get the .MSI packages so that you can deploy them in the normal way.

Having said that, I do know that you need to do this with the CC3 networks when using the transform Generator....

Add Transform Setting to the RM Community
Connect 3 ini file:
This is only required for RM Community Connect
3 networks and if selected will add the necessary
Transform setting entry to the RM ini file. This
ini file is something that you as the RM network
administrator need to create and add to the root
of the folder along with the ASTransGen.exe
utility. This option will assume that the name of
the ini file is the same as the chosen MSI file e.g.
ActivInspire.ini.

(Information about the transofrm generator is availible in this KB article - Page 12 - http://uk.prometheankb.com/article.a...303902&p=10121)

Not sure if you have already done that? - but thats the only specific CC3 thing I am aware of. - I do know it deffinately works on the CC3 network though.

If this doesn't resolve your issue, I think you would probably be best contacting RM for their advice.

Hope this helps!
2nd July 2010, 12:55 PM
ajs

What does your .ini file look like for the package?
3rd July 2010, 02:02 PM
Sylv3r

Quote:

Originally Posted by thenetworkmanager

When deploying ActivInspire on our cc3 network it fails to install, this is what the app agent logfiles say:

Code:

01-Jul 2010 15:28:23:705 (examine) Failed to install MSI package ActivInspire - ActivInspire v1.ini after 10 retries. Fatal error during installation. 01-Jul 2010 15:28:23:705 (examine) CAppAgentObj::InstallRM: Failed to install package ActivInspire - ActivInspire v1.ini using \\SERVERNAME\RMPackages\Applications\ActivInspire - ActivInspire v1\ActivInspire.msi with arguments REBOOT=SUPPRESS ALLUSERS=1 TRANSFORMS="\\SERVERNAME\RMPackages\Applications\ActivInspire - ActivInspire v1\ActivInspire.mst" (hr = Unspecified error), Line: 280, Module: AppAgentObj.cpp 01-Jul 2010 15:30:46:001 (examine) Failed to install MSI package ActivInspire - ActivInspire Core Resources (ENU) v1.ini after 10 retries. Fatal error during installation. 01-Jul 2010 15:30:46:001 (examine) CAppAgentObj::InstallRM: Failed to install package ActivInspire - ActivInspire Core Resources (ENU) v1.ini using \\SERVERNAME\RMPackages\Applications\ActivInspire - ActivInspire Core Resources (ENU) v1\ActivInspireCoreRes.msi with arguments REBOOT=SUPPRESS ALLUSERS=1 (hr = Unspecified error), Line: 280, Module: AppAgentObj.cpp

Any help would be appreciated...

If you have access to the RM communities website theres a how to guide on there - I followed this and it works for us no problems.