whenever our Staff play a video file either from DVD or off the network after anything between 10 and 40 minutes the sound pops and then goes off. We then have to press the Standby button (on the board) from green to red and back again for the sound to come back.
Any ideas why this would be happening?
Its not just on one PC and board either.
Sounds very strange, and to be honest, I have never heard of this before.
One thing it may be, how are you controling your volume? - is it primarily through the PC, or are you turning the amp up to full volume?
Am just thinking if using the Volume on the amp, and it is up at "maximum", it could be "tripping" out at some point when the audio on the DVD gets to it's "loudest" point. As mentioned though, I have never heard of this before, but it might be worth turning the volume up fully on the computer, and then not turning the amp up as much on the board if that is the way you currently have it.
Not sure if this helps at all, but hopefully something to try!
If still having issues, it might be worth getting in touch with our Support team at PrometheanKB.com.
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