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Promethean Direct Support Thread, Help deploying ActivInspire v1.6 via msi in Direct Support; Hi, Was wondering if anyone had any suggestions on installing and deploying activinspire v1.6 via it's .msi. I don't need ...
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    Question Help deploying ActivInspire v1.6 via msi

    Hi,

    Was wondering if anyone had any suggestions on installing and deploying activinspire v1.6 via it's .msi.

    I don't need to deploy the whole suite, as all the drivers, etc... are already included in our exsisting bundle.

    I have extracted the msi succesfully, but after running, it doesn't install the software. No errors come up, and the windows logs say it has successfully been installed, but it doesn't appear. I ran the .exe to see if there were any issues there, but it installed fine.

    Have tried installing via command using /S. Still no luck.

    Any suggestions?

    Thanks heaps!

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    cmssbrie's Avatar
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    Hi there.

    If you double click on the .MSI, does it install? - if it does, then really not sure, as the package is ok.

    As far as I know, there are no issues with the latest version when deploying.

    I know we have heard of something similar before if the .MSI is not in the same location as all of the other files / folders that are extracted.

    If your still having trouble, it might be worth contacting our support team via PrometheanKB.com

    Good luck!

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    garethedmondson's Avatar
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    I wonder if anyone solved this? I extracted the latest Inspire suite today after downloading it from Promethean online. It extracted network installs of the drivers, the Inspire programe and all the other gubbins.

    I tested the driver installing over MSI and it went on fine.

    I then added the Inspire programme into an MSI and although Windows 7 Enterprise told me it had installed (via the Event viewer) it actually hadn't installed. Not even created a directory for installation on the C drive.

    It installs fine when running the msi and uninstalls fine when re-running the MSI.

    Strange.

    Any advice?

    Gareth

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    garethedmondson's Avatar
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    A look at our Event Viewer during testing this morning shows this error:

    Product: ActivInspire v1 -- Error 1303.The installer has insufficient privileges to access this directory: \\yggwyr-f1\ygg-resources\ActivInspire. The installation cannot continue. Log on as an administrator or contact your system administrator.
    I read about elevated priveladges but we are installing through GPO - I thought this would automatically elevate it. The driver MSI went on without any issues.

    Anybody help at all? Promethean are you there?

    Cheers

    Gareth

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    cmssbrie's Avatar
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    Hi There,

    Sorry - am unaware of anything that could be causing this.

    That said, I have had a look around and noticed the info about privelidges as you have also mentioned - is there any way that the priveledges have been set differently with the Driver deployoment? - hence why that works ok but the Inspire one does not?

    As far as I know, the very latest 1.6 has no known issues with deployment whatsoever.

    Sorry - not much help I know, but as I mention, it is not something that has been reported into Support previously....

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    garethedmondson's Avatar
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    Hi,

    All we have done is extract the Network install directly to our msi store. Followed the instructions to the letter. I'll ask our LEA server team to have a look.

    Odd that two people in this post have mentioned it.

    Gareth

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    garethedmondson's Avatar
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    Reporting back - all sorted.

    GJE

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    cmssbrie's Avatar
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    Good stuff!

    What was it in the end? - was it something to do with the elevated privileges?

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    garethedmondson's Avatar
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    Quote Originally Posted by cmssbrie View Post
    Good stuff!

    What was it in the end? - was it something to do with the elevated privileges?

    I'll come back to that in a moment. Inspire installed properly.

    However I have now started messing with the admin.ini file. If I set a variable in the admin.ini file for the stared resources to: T:\ActivInspire\ then the MSI fails because the T drive is not mapped until the user logs in.

    If I set the variable to it's proper path \\<server>\ygg-resources\ActivInspire\ then it works straight away.

    However for some reason I cannot get the second path to work in the admin.ini file when Inspire is installed. It simply points to the C drive.

    Weird.

    Gareth

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    cmssbrie's Avatar
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    Yeah - you would need to use the UNC path if the drives haven't been mapped.

    For the actual profile that you want to use (Key1), all you need to put in is the actual name of the profile you want to use - not the path - this would be obtained from Key 0.

    So, your admin.ini should look something like this:

    [General]
    0=\\<server>\ygg-resources\ActivInspire\
    1=At the Board.profile

    Remember though - if you specify the profile to be used, your users will not be able to edit or change profiles when using Inspire.

    I think this is what you mean - but let me know if not!



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