PC doesn't see Activboard as connected?

[elsiegee40]

We have a 6 year old ActivBoard connected to a Win XP SP3 PC via a keyspan adapter

For some reason, the PC doesn't think the IWB is connected when it is. (The System Tray icon shows the red X)

I've traced the wiring and everything's where I expect it to be. There's power to the board which bleeps nicely when I turn it off and turn it on again. The PC sees the keyspan adapter. The knob on the IWB control box is switched to the correct PC.

The projected image is fine - this the ActivBoard itself that's not being seen. What can I do next to try and trace the fault please?

[jamesreedersmith]

Correct com port set for promethan board vs keyspan adapter?

[Jawloms]

Try a different laptop which you know works on a different board?

[penfold]

If this is a new install, check you have installed both USB & serial drivers. Check out this thread to see options for a similar problem. Basically I re-installed the driver and selected modify to give me the option to install both types of driver.

By default I think only USB is installed.

[elsiegee40]

This is far from a new install. This PC/IWB combination has been in-situ for just over 6 years. It's just 'stopped working'. Worse still I've done nothing to this PC for weeks, so this is a new fault

Just tried a laptop from another classroom on it (after installing the keyspan - it's our only serial board) and no joy

[DAZZD88]

I vote for the COM port result. Funnily enough, we've had to recently put in an older Promethean or two and haven't had aproblem once the COMports have been set correctly.

[elsiegee40]

Just realised thati have a slow flash green light on the key span which means that it thinks it's idle, so the key span doesn't think the board is their either... * thinks rude words * This IWB only had to last until next summer! grrr!

[witch]

Have you looked under device manager to see what driver it is using for the 'human interface device' - sometimes they revert to a generic driver for no apparent reason and you have to reinstall and deliberately choose the Activ primary driver

[elsiegee40]

it's now an intermittent fault. I had it working for all of 5 minutes. What's wrong with chalk!!!!!

[witch]

If you do decide it is the board - upgrading the firmware on the board may work and the lovely support guys at Promethean will talk you through it. I would also install the latest drivers