Promethean Direct Support Thread, New IWB not working Interactively, but USB sound does. in Direct Support; New IWB not working Interactively, but USB sound does. Installed up-to-date drivers and newest release of ActivInspire.
We've had 5 ...
5th September 2011, 04:01 PM #1
6th September 2011, 10:03 AM #2
- Rep Power
What boards are they, 100 series, 300 series or the 500 series (pen and touch)? Is is the same for all boards ? Have you tried other pens (sorry I know its ' the basics' but the more info the better. Where abouts are you in the UK?
(ex Promethean Employee)
6th September 2011, 10:11 AM #3
Given that they were tested and found to be fully functional on the installers laptop, the first thing to determine is what is different on your machines. My first thought would be that this could be a "permission" issue or that you are using an older version of the ActivDriver (just for info, the sound uses standard windows drivers)
First up, can you log in as full admin and test for interaction, failing that resolving the issue, please can you check the ActivDriver version by selecting the ActivManager icon on the System Tray and selecting Control Panel, the version will be displayed in the bottom left hand corner of the window. Whilst you are in there check that "mouse" is selected on the pens tab and not "pen"
Last edited by TRobinson; 6th September 2011 at 10:15 AM.
6th September 2011, 02:20 PM #4
- Rep Power
I'll give those a try once schools out (not for summer sadly). I believe the version of ActivDriver is the latest but will certainly double check and get back to you.
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