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Promethean Direct Support Thread, Promethean boards and pen compatability / backwards compatability? in Direct Support; We've recently bought three new Activeboard 300s and (as expected) they have different pens from the existing boards. What are ...
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    Promethean boards and pen compatability / backwards compatability?

    We've recently bought three new Activeboard 300s and (as expected) they have different pens from the existing boards.

    What are my options with regard to:

    a) a universal pen that just works on everything from Promethean?
    b) a firmware upgrade for the older boards so they work with the newer pens as well?
    c) Something else that makes it easy for a teacher to wander into a room and start scribbling without me needing to colour-code pens and boards?

    cheers

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    plexer's Avatar
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    Never noticed that, what an awesome fail by Promethean.

    Perhaps they can explain why this is so?

    Ben

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    Hi Pete,

    Unfortunately there isn't a "universal" pen that will work on all our ActivBoards - the new generation of boards work at a different frequency to what they did previously hence the reason for the new style pen - not sure if it helps but the colour of the Teacher pen matches the colour of the ActivBoard 300's extrusions.

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    We prefer to give someone a pen that's theirs and they keep it with them. IWB pens left in classrooms get borrowed and never returned.

    Might I suggest investigating how many customers would be interested in a double-ended pen (since the circuit board is tiny - most of the length is to give something to grip)? We'd certainly buy them - I have 25 boards, 3 of which now don't support the pens we've issued to every teacher.

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    Hi Pete,

    I have raised this internally as an Enhancement Request. The ID number is 11015esc

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    Quote Originally Posted by pete View Post
    We prefer to give someone a pen that's theirs and they keep it with them. IWB pens left in classrooms get borrowed and never returned.

    Might I suggest investigating how many customers would be interested in a double-ended pen (since the circuit board is tiny - most of the length is to give something to grip)? We'd certainly buy them - I have 25 boards, 3 of which now don't support the pens we've issued to every teacher.
    Now that is a good idea

    Must admit I am really upset that my classic thin black Promethean pen with the white end that I love is no longer usable on many new boards due to those changes, I loved the classic pens so much better than the silly thick ones that are with them now, I cannot manage to hold the big thick pens well and find them not the right size for comfort.

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