+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 18
Promethean Direct Support Thread, Written text disappears. in Direct Support; I have a Promethean board in a mobile classroom with laptops running Active Primary 2 and 3. It’s an outside ...
  1. #1

    Join Date
    Jun 2007
    Location
    Herts
    Posts
    188
    Thank Post
    90
    Thanked 30 Times in 27 Posts
    Rep Power
    39

    Written text disappears.

    I have a Promethean board in a mobile classroom with laptops running Active Primary 2 and 3. It’s an outside wall and no power cables run behind it.

    Writing on the board and the text will suddenly disappear. Going to the next page and back to the first will sometimes bring it back but not always. Saving a flipchart usually omits the last page.

    I’ve tried so far from working classrooms.

    4 laptops and lots of pens.
    Various drivers including the latest and several versions of Active Primary.
    Swapped out the power supply.
    Swapped out both power cables.
    Connected a USB cable direct from laptop to the board to rule out the av/usb wall socket and wiring in the trunking.
    Updated firmware on the first board.
    Swapped the two Active boards over.

    Everything has been changed and it still does the same thing.

    Any thoughts or suggestions would be welcome.

  2. #2

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,272
    Thank Post
    614
    Thanked 1,567 Times in 1,407 Posts
    Rep Power
    412
    Where is the flip chart file being read from? any usb memory sticks plugged into machine if so remove them and try again.

    Ben

  3. #3
    Jamman960's Avatar
    Join Date
    Sep 2007
    Location
    London/Kent
    Posts
    987
    Thank Post
    185
    Thanked 194 Times in 156 Posts
    Rep Power
    45
    If the text is getting to the software then the board is working as it should, I'd ditch active primary 2/3 entirely and switch to Inspire(free upgrade via the promethean website) anyway with or without this issue, I find it to be pretty stable and has far fewer quirks.

    Not quite sure what could be causing this in a specific room, I'd say look at the network connection in addition to plexer's suggestion although it should have no bearing what so ever

  4. Thanks to Jamman960 from:

    mrwobbly (23rd June 2011)

  5. #4

    Join Date
    Jun 2007
    Location
    Herts
    Posts
    188
    Thank Post
    90
    Thanked 30 Times in 27 Posts
    Rep Power
    39
    It happens on a new clean page. Just write random text and at some point on the page the text will disappear.
    Last edited by mrwobbly; 16th June 2011 at 09:47 PM.

  6. #5

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,272
    Thank Post
    614
    Thanked 1,567 Times in 1,407 Posts
    Rep Power
    412
    Any additional usb devices or specifically memory sticks inserted?

    Ben

  7. #6

    Join Date
    Jun 2007
    Location
    Herts
    Posts
    188
    Thank Post
    90
    Thanked 30 Times in 27 Posts
    Rep Power
    39
    Quote Originally Posted by plexer View Post
    Any additional usb devices or specifically memory sticks inserted?

    Ben
    Not at any stage of diagnostics. Nice thought but I,ve taken this down to the very basics.

  8. #7

    CESIL's Avatar
    Join Date
    Nov 2006
    Location
    Hampshire
    Posts
    1,403
    Thank Post
    109
    Thanked 267 Times in 198 Posts
    Rep Power
    168
    From the combination of devices you have swapped it sounds like electrical interference in the room or somewhere nearby...they don't have an ActivTablet or ActivSlate lying around somewhere do they?

    At this time of the year I doubt it is any sort of heating starting/stopping causing this.

    Since the text appears on the screen it has clearly been detected by the laptop(s) so for it to disappear something must be overriding the laptop software...that is why I wonder if there is an external device also linked to the board (the ActivTablet or ActivSlate will sync to the board without any addition hardware) that is cancelling the text...

  9. Thanks to CESIL from:

    mrwobbly (23rd June 2011)

  10. #8

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,272
    Thank Post
    614
    Thanked 1,567 Times in 1,407 Posts
    Rep Power
    412
    we had similar and other wierd issues with a board, turned out to be faulty usb stick.

    Does it do the same on another board?

    Ben

  11. Thanks to plexer from:

    mrwobbly (23rd June 2011)

  12. #9
    Jamman960's Avatar
    Join Date
    Sep 2007
    Location
    London/Kent
    Posts
    987
    Thank Post
    185
    Thanked 194 Times in 156 Posts
    Rep Power
    45
    If the text is sometimes returning when changing page and back then I'd say its a software glitch.

    Try using MS Paint instead of activ primary to test it or give inspire a go

  13. Thanks to Jamman960 from:

    mrwobbly (23rd June 2011)

  14. #10

    TRobinson's Avatar
    Join Date
    May 2009
    Posts
    83
    Thank Post
    1
    Thanked 22 Times in 19 Posts
    Rep Power
    14
    You say that you have tried 4 different laptops (known to work on other boards I assume) and even swapped the ActivBoard out with another and replaced cables, pens etc, which only leaves one thing - the projector?? Just wondering if it is something to do with the refresh of the projector - would be interesting to know if you mirror the displays, does the copy of ActivPrimary displayed on the laptop screen display the annotations but the projector doesn't?

    First thing I would try first though because it is easier, go into ActivPrimary's settings, select "Flipchart objects" and remove the tick from "Lines and Shapes" in the High Quality section - some Graphics cards can't cope with this setting and display similar issues to what you are seeing.

  15. Thanks to TRobinson from:

    mrwobbly (23rd June 2011)

  16. #11

    Join Date
    Jun 2007
    Location
    Herts
    Posts
    188
    Thank Post
    90
    Thanked 30 Times in 27 Posts
    Rep Power
    39
    I went to the school today and tested.

    The text disappears from the laptop screen at the same time as the board. I removed the tick from "Lines and Shapes" and the result is still the same.

    I've even disconnected the power lead to the laptop and run on battery to eliminate power problems.

    I'm at a complete loss as to what to try next.

  17. #12

    TRobinson's Avatar
    Join Date
    May 2009
    Posts
    83
    Thank Post
    1
    Thanked 22 Times in 19 Posts
    Rep Power
    14
    Hi,

    Theres something strange happening here, please can you check what versions of the software you are running and which OS?

    Also, did you confirm that the laptops work on other ActivBoards without issue?

  18. #13

    Join Date
    Jun 2007
    Location
    Herts
    Posts
    188
    Thank Post
    90
    Thanked 30 Times in 27 Posts
    Rep Power
    39
    Quote Originally Posted by TRobinson View Post
    Hi,

    Theres something strange happening here, please can you check what versions of the software you are running and which OS?

    Also, did you confirm that the laptops work on other ActivBoards without issue?
    First laptop was the classroom laptop which has always worked with the board until the problems started. I tested with two other laptops taken from working classroom whiteboards which show the same symptoms in this class. Took back to the original classrooms and work fine. The fourth laptop was a clean install with the latest drivers downloaded the day I tested and latest Active Primary 3 as supplied by the Promethean helpline via email. They are XP SP3 with all updates. I can’t get version numbers until I am next in on Wednesday but given all the versions I have tried it’s not drivers or software I think.

  19. #14

    TRobinson's Avatar
    Join Date
    May 2009
    Posts
    83
    Thank Post
    1
    Thanked 22 Times in 19 Posts
    Rep Power
    14
    So the issue appears to remain in this room - did you confirm whether the issue occurs in MS Paint/ActivInspire as suggested earlier?

    The ultimate test is to exchange the board with a working one from another room to see if the issue follows the board - we need to isolate the issue if we can as at present there are too many variables.

  20. #15

    CESIL's Avatar
    Join Date
    Nov 2006
    Location
    Hampshire
    Posts
    1,403
    Thank Post
    109
    Thanked 267 Times in 198 Posts
    Rep Power
    168
    Exorcism?

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. Convert Text On Image Into Editable Text
    By DaveP in forum General Chat
    Replies: 4
    Last Post: 30th May 2013, 09:10 AM
  2. Replies: 1
    Last Post: 23rd October 2012, 08:39 AM
  3. Replies: 2
    Last Post: 22nd February 2012, 02:19 AM
  4. Two useful programs i've written in vb.net
    By flexyjerkov in forum General Chat
    Replies: 12
    Last Post: 2nd July 2010, 06:21 PM
  5. syspreping pcs display driver disappears
    By sted in forum Windows Vista
    Replies: 1
    Last Post: 7th May 2009, 09:40 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •