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Promethean Direct Support Thread, Written text disappears. in Direct Support; Originally Posted by TRobinson So the issue appears to remain in this room - did you confirm whether the issue ...
  1. #16

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    Quote Originally Posted by TRobinson View Post
    So the issue appears to remain in this room - did you confirm whether the issue occurs in MS Paint/ActivInspire as suggested earlier?

    The ultimate test is to exchange the board with a working one from another room to see if the issue follows the board - we need to isolate the issue if we can as at present there are too many variables.
    I have swapped the board over already and the problem remained with the new board taken from a working classroom.

    I couldn't get to the laptop when I was in this week as the were using it and I have to move a classroom of computers when I'm in on Wednesday but I will try Inspire and Paint as soon as I can.

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    Quote Originally Posted by CESIL View Post
    Exorcism?
    That may be my only hope.

    Swapped board.
    Tried two laptops from working classrooms.
    Tried new laptop with fresh install of Windows, latest driver and Active Primary.
    Class laptop works fine in other classrooms.
    Swapped power supply and all cables.

  3. #18

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    Some months later....I'm having the same problem....did anyone manage to find a solution?

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