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Promethean Direct Support Thread, Active Inspire not working for one user on Mac in Direct Support; Hi I have a school that uses all Macs on open directory, all the teachers use active inspire fine, apart ...
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    Active Inspire not working for one user on Mac

    Hi I have a school that uses all Macs on open directory, all the teachers use active inspire fine, apart from one!
    When I login to this user and try and open active inspire it instantly crashes and the program has to be false quite!
    When I login as another user it works fine, there must be a corrupted config file on the users account but I can't find it !
    Has anyone else had this problem on a mac?
    Thanks any help appreciated !

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    TRobinson's Avatar
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    Hi,

    First up you could try deleting the ActivInspire Settings that are associated with that user..

    ~/.config/Promethean/

    Just delete the whole contents of this folder and then do a full machine shutdown before trying to relaunch ActivInspire.

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    Sorry but where is the config folder on a mac ?

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    TRobinson's Avatar
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    This is a hidden folder - Any file or folder with a dot/period infront of it is hidden.

    Your IT Mangager should be able to configure the Mac to display hidden files and folders so that the folder in question can be deleted or if you are confident to have a go yourself, take a look at this

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    OK thanks will try that tomorrow and see if it works

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    OK I have tried that and it tries to start up it asks what type of active inspire I want primary or studio then it crashes after that point ! any other suggestions ?

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    This is the crash report if that helps

    Process: Inspire [564]
    Path: /Applications/Promethean/Activsoftware Inspire/Inspire.app/Contents/MacOS/Inspire
    Identifier: com.prometheanworld.ActivSoftware.ActivInspire.1
    Version: ??? (???)
    Code Type: X86 (Native)
    Parent Process: launchd [469]

    Date/Time: 2011-03-24 12:52:47.442 +0000
    OS Version: Mac OS X 10.6.7 (10J869)
    Report Version: 6

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c0034cc0
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 QtGui 0x011eaa1e QTextEngine::shapeTextMac(int) const + 1182
    1 QtGui 0x011eae8f QTextEngine::shapeText(int) const + 79
    2 QtGui 0x011eb2ff QTextEngine::shape(int) const + 111
    3 QtGui 0x011f29ed QTextLine::layout_helper(int) + 5213
    4 QtGui 0x01103cb5 qt_format_text(QFont const&, QRectF const&, int, QTextOption const*, QString const&, QRectF*, int, int*, int, QPainter*) + 1973
    5 QtGui 0x01104b20 QPainter::drawText(QRect const&, int, QString const&, QRect*) + 256
    6 libasinspireprimarygui.dylib 0x2136543d AsInspirePrimaryIconController::asLoadIcons() + 133149
    7 libasinspireprimarygui.dylib 0x21337cbe AsInspirePrimaryGui::asCreateGui(QString const&, bool, AsStudioEnums::AsMode) + 94
    8 ...ctivSoftware.ActivInspire.1 0x00168180 AsGuiController::asBuildGui(AsStudioEnums::AsMode, QString const&) + 80
    9 ...ctivSoftware.ActivInspire.1 0x00169c20 AsGuiController::asLoadGuiPlugin(QString const&) + 5472
    10 ...ctivSoftware.ActivInspire.1 0x003d4c76 AsStudio::asCreateGui() + 358
    11 ...ctivSoftware.ActivInspire.1 0x00020b87 AsStudioWrapper::asCreateGui(AsStudio*) + 23
    12 ...ctivSoftware.ActivInspire.1 0x0002002f main + 4015
    13 ...ctivSoftware.ActivInspire.1 0x0001eedd _start + 208
    14 ...ctivSoftware.ActivInspire.1 0x0001ee0c start + 40

    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x97682922 kevent + 10
    1 libSystem.B.dylib 0x9768303c _dispatch_mgr_invoke + 215
    2 libSystem.B.dylib 0x976824f9 _dispatch_queue_invoke + 163
    3 libSystem.B.dylib 0x9768229e _dispatch_worker_thread2 + 240
    4 libSystem.B.dylib 0x97681d21 _pthread_wqthread + 390
    5 libSystem.B.dylib 0x97681b66 start_wqthread + 30

    Thread 2: com.apple.CFSocket.private
    0 libSystem.B.dylib 0x9767b066 select$DARWIN_EXTSN + 10
    1 com.apple.CoreFoundation 0x91857c83 __CFSocketManager + 1091
    2 libSystem.B.dylib 0x976897fd _pthread_start + 345
    3 libSystem.B.dylib 0x97689682 thread_start + 34

    Thread 3:
    0 libSystem.B.dylib 0x9765c0e2 semaphore_wait_signal_trap + 10
    1 libSystem.B.dylib 0x97689c9c _pthread_cond_wait + 1089
    2 libSystem.B.dylib 0x976d245f pthread_cond_wait + 48
    3 QtCore 0x01ba6786 QWaitCondition::wait(QMutex*, unsigned long) + 278
    4 libactivsystem.1.27.0.dylib 0x00b370cb Activsystem::ActivSystem::activsystemEventHandler( ) + 91
    5 libactivsystem.1.27.0.dylib 0x00b7df57 thread_proxy + 135
    6 libSystem.B.dylib 0x976897fd _pthread_start + 345
    7 libSystem.B.dylib 0x97689682 thread_start + 34

    Thread 4:
    0 libSystem.B.dylib 0x9765c0e2 semaphore_wait_signal_trap + 10
    1 libSystem.B.dylib 0x97689c9c _pthread_cond_wait + 1089
    2 libSystem.B.dylib 0x976d245f pthread_cond_wait + 48
    3 libactivboardex.dylib 0x02f60672 eventWait + 44
    4 libactivboardex.dylib 0x02f60d30 threadCallbackProcessor + 56
    5 libSystem.B.dylib 0x976897fd _pthread_start + 345
    6 libSystem.B.dylib 0x97689682 thread_start + 34

    Thread 5:
    0 libSystem.B.dylib 0x9765c1ae mach_wait_until + 10
    1 libSystem.B.dylib 0x976e3809 nanosleep + 345
    2 libSystem.B.dylib 0x976e36aa usleep + 61
    3 libactivboardex.dylib 0x02f63abb PollFile + 599
    4 libactivboardex.dylib 0x02f63b73 threadPnpMonitor + 50
    5 libSystem.B.dylib 0x976897fd _pthread_start + 345
    6 libSystem.B.dylib 0x97689682 thread_start + 34

    Thread 6:
    0 libSystem.B.dylib 0x9765c09a mach_msg_trap + 10
    1 libSystem.B.dylib 0x9765c807 mach_msg + 68
    2 com.apple.CoreFoundation 0x9181837f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x91817464 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x9181d3a4 CFRunLoopRun + 84
    5 ...theanworld.iokit.IOACTIVlib 0x1c206759 IOActivBoardThread(void*) + 97
    6 libSystem.B.dylib 0x976897fd _pthread_start + 345
    7 libSystem.B.dylib 0x97689682 thread_start + 34

    Thread 7:
    0 libSystem.B.dylib 0x976819b2 __workq_kernreturn + 10
    1 libSystem.B.dylib 0x97681f48 _pthread_wqthread + 941
    2 libSystem.B.dylib 0x97681b66 start_wqthread + 30

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