+ Post New Thread
Results 1 to 13 of 13
Promethean Direct Support Thread, Promethean IWB Problem in Direct Support; Hi, We have an IWB with a problem. I draw a stright line accross the board and the pen gones ...
  1. #1

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    15,956
    Thank Post
    886
    Thanked 1,700 Times in 1,477 Posts
    Blog Entries
    12
    Rep Power
    448

    Promethean IWB Problem

    Hi,

    We have an IWB with a problem. I draw a stright line accross the board and the pen gones all over the show.

    I am using the latest Active Inspire Software.

    Someone suggested an firmware update. Does anyone know how to actually do that. I could not find it on the Promethean site.
    Attached Images Attached Images
    Last edited by FN-GM; 10th September 2010 at 02:27 PM.

  2. #2

    cmssbrie's Avatar
    Join Date
    Oct 2008
    Location
    Lancashire
    Posts
    184
    Thank Post
    2
    Thanked 53 Times in 48 Posts
    Rep Power
    20
    Hi there,

    There is an article on the KB about performing a firmware update with the latest Promethean driver (ActivManager). The article is here, but if your board firmware is not 3.xx, then don't attempt to do it - it simply won't work.

    http://uk.prometheankb.com/article.a...300827&p=10121

    BTW, this is done completely at your own risk! - if you are in any doubt whatsoever, give our Tech Support team a call for further assistance!

    If you decide to give it a try, and it still doesn;t work, you'd probably need to give them a call anyway, with the serial number of the board, so they can advise what else you can try.

    Good luck!

  3. Thanks to cmssbrie from:

    FN-GM (10th September 2010)

  4. #3

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    15,956
    Thank Post
    886
    Thanked 1,700 Times in 1,477 Posts
    Blog Entries
    12
    Rep Power
    448
    Is tech support free?

    Thanks

  5. #4

    cmssbrie's Avatar
    Join Date
    Oct 2008
    Location
    Lancashire
    Posts
    184
    Thank Post
    2
    Thanked 53 Times in 48 Posts
    Rep Power
    20
    It's a local rate call I think - the telephone number is...0844 855 2201 - but other than that, to my knowledge, yeah, it's free.

    (At this very moment in time, they are actually all in a training session until about 3pm - so you won't get anyone answering the phone until then)

  6. #5

    bossman's Avatar
    Join Date
    Nov 2005
    Location
    England
    Posts
    3,913
    Thank Post
    1,189
    Thanked 1,063 Times in 754 Posts
    Rep Power
    329
    @FN-GM:

    Also it could be static, we have found that using ferrite rings on both power and usb connections to the boards it cuts out any static which impacts the IWBs.

  7. Thanks to bossman from:

    FN-GM (10th September 2010)

  8. #6

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    15,956
    Thank Post
    886
    Thanked 1,700 Times in 1,477 Posts
    Blog Entries
    12
    Rep Power
    448
    I updated the firmware and it made no change.

    whats a ferrite ring?

    Thanks

  9. #7

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    11,278
    Thank Post
    1,376
    Thanked 2,379 Times in 1,675 Posts
    Rep Power
    703
    Did you fix this? I have the same issue and cannot solve it!

  10. #8

    CESIL's Avatar
    Join Date
    Nov 2006
    Location
    Hampshire
    Posts
    1,404
    Thank Post
    109
    Thanked 267 Times in 198 Posts
    Rep Power
    168
    Check that nothing electrical has been placed too near the board.

    I had one do this after a teacher put the power block for her laptop on the desk behind the computer against the edge of the board...

  11. #9

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,614
    Thank Post
    648
    Thanked 1,618 Times in 1,448 Posts
    Rep Power
    421
    Lots of ferrite rings available from Maplin:

    Ferrite Rings and Beads : Ferrites : Maplin

    Used to cut down interference.

    Ben

  12. #10

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,614
    Thank Post
    648
    Thanked 1,618 Times in 1,448 Posts
    Rep Power
    421
    Lots of ferrite rings available from Maplin:

    Ferrite Rings and Beads : Ferrites : Maplin

    Used to cut down interference.

    Ben

  13. #11

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    11,278
    Thank Post
    1,376
    Thanked 2,379 Times in 1,675 Posts
    Rep Power
    703
    Nothing in the way that I can see - the board and laptop have been fine for two years!

  14. #12

    bossman's Avatar
    Join Date
    Nov 2005
    Location
    England
    Posts
    3,913
    Thank Post
    1,189
    Thanked 1,063 Times in 754 Posts
    Rep Power
    329

    Ferrite rings

    Promethean IWBs tend to react to heavy static charges which influence the way the X and Y co-ordinates are calculated when the movement of the pen is detected.
    Static can build up on the boards surface by all manner of things even down to the electric supply not being properly earthed.

    We have been highly successful with this technique:
    Ferrite clip ring.jpg

    Just fit one of these to the very ends of the power input to the board.

    Let me know how you get on.

    BTW we have 45 of these boards and some are over 7 years old.

  15. #13

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    15,956
    Thank Post
    886
    Thanked 1,700 Times in 1,477 Posts
    Blog Entries
    12
    Rep Power
    448
    I unplugged totally on all cables at both ends it left it over night. In the morning it worked

SHARE:
+ Post New Thread

Similar Threads

  1. Promethean software on SMART IWB ???
    By jamin100 in forum Educational Software
    Replies: 10
    Last Post: 23rd July 2010, 06:32 PM
  2. Promethean IWB slow to respond
    By plexer in forum Hardware
    Replies: 1
    Last Post: 5th January 2009, 11:26 AM
  3. Mix match of IWB's in school + Promethean Software
    By Kyle in forum How do you do....it?
    Replies: 8
    Last Post: 2nd September 2008, 12:13 AM
  4. Promethean Problem
    By dezt in forum Hardware
    Replies: 7
    Last Post: 4th December 2007, 10:56 AM
  5. Promethean IWB Connections
    By plexer in forum Hardware
    Replies: 6
    Last Post: 21st July 2006, 04:01 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •