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Promethean Direct Support Thread, PRM-25 Projector Status LEDs flasihing in Direct Support; Hi (again). I have a Promethean PRM-25 projector in one of the classrooms. The Power light flashes 5 time, then ...
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    tb2571989's Avatar
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    PRM-25 Projector Status LEDs flasihing

    Hi (again).

    I have a Promethean PRM-25 projector in one of the classrooms. The Power light flashes 5 time, then the ready light flashes 5 times after that. It doesn't respond to the remote and turning it off at the wall, as much as I hate to do it, brings both lights on for a minute and then it goes back to flashing. The manual says 5 power led and 5 readly led blink means "Lamp extingiushed during normal operation" and I'm not sure what this means or how to sort it out. Is there a reset combo on the remote?

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    Hi there,

    This sounds like the lamp in the unit has actually failed.

    I think the normal procedure would be to either try this lamp in another projector of the same model, or try a known working lamp in this projector from another unit.

    You might be best giving our Tech Support team a call - there may be some warranty on the lamp (if of course it is this that has failed).

    You will eed to provide them with the serial number of the projector.

    Their phone number is 0844 855 2201

    Hope this helps!

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    tb2571989 (8th September 2011)

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    tb2571989's Avatar
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    I will swap the bulb for one from a projector that works and see if that does indeed make a difference. It's a bit of a surpirse it has failed, it had only been installed for two months and in use for less than two weeks.

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