Where do I get help for problems with my Promethean hardware / software?

[markrobinson]

If you are experiencing issues with any Promethean product, the first port of call would be to visit our customer Knowledgebase at Promethean Knowledgebase.

The knowledgebase is constantly updated with the latest information on how to resolve common issues. It is available 24 x 7, and we find that by going here, most people can resolve their issues quickly and easily without having to contact our Support team.

If the answer to your specific problem isn’t on the KB, you can also contact the support team through the KB in the form of an email, where an a member of the team will get back to you as soon as possible.

If the query is from a teacher and relates to classroom use of the products there are extensive user forums at Promethean Planet. Promethean Planet Forums - Powered by vBulletin