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Promethean Direct Support Thread, Firmware upgrade failed ; now laptop does not find Promethean (prm-ab2-01) in Direct Support; Hi I had a problem with spiking on a Promethean model: prm-ab2-01. I went to upgrade the firmware via the ...
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    Angry Firmware upgrade failed ; now laptop does not find Promethean (prm-ab2-01)

    Hi

    I had a problem with spiking on a Promethean model: prm-ab2-01.

    I went to upgrade the firmware via the Control Panel option in the activ driver. I downlaoded the .bin file in a zip and during the upgrade, i got a message on screen that the upgrade failed. I rebooted with a view to retry the upgrade.

    I have a problem now that, although the board powers up ok, the activ driver has a red x in the system tray and I cannot use the board interactively. I tried another teachers laptop that i know works ok with her Promethean and the same result. Red X.

    Any help would be greatly appreciated.

    Enda

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    GaRobbie's Avatar
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    Endra, Have you tried cycling the power to the board yet? This can be done at the electronics (which are directly behind the flame logo on the board) by disconnecting the cable with the wide black connector; be sure you press in the latch on the front of the cable to ensure you don’t damage it.

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