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Promethean Direct Support Thread, Active Inspire replacing pages with blank pages! in Direct Support; Hello! We are suddenly getting this error message in Activinspire (latest version) with all our flip charts: "There was an ...
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    marsdenprimary's Avatar
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    Active Inspire replacing pages with blank pages!

    Hello!

    We are suddenly getting this error message in Activinspire (latest version) with all our flip charts: "There was an error loading the page, it has been replaced by a blank page."

    The horrible thing about this is that there is a 'yes' and a 'no' option... if the 'yes' button is clicked the file is automatically saved and overwrites with the blank pages!! We have had some sad teachers today...

    Could you help ASAP?

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    phillyrovers's Avatar
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    Hi marsdenprimary,
    Is this happening with all flipcharts? or just certain ones? Do you know the exact version of ActivInspire that is installed? Are these flipcharts stored on a server somewhere or are they stored locally to the machines?

    The best thing to do would be to contact promethean support via PrometheanKB, answer the questions above, and send them a bad flipchart and a good one, they may be able to investigate further, though may not be able to rescue the flipcharts.

    Thank you

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