+ Post New Thread
Results 1 to 9 of 9
Promethean Direct Support Thread, Sound issues on ActivBoard 300 in Direct Support; Hi, I'm having issues with sound on one of our ActivBoard 300s. The board is connected and the pen works ...
  1. #1

    bladedanny's Avatar
    Join Date
    May 2009
    Location
    Sheffield
    Posts
    1,268
    Thank Post
    188
    Thanked 298 Times in 224 Posts
    Rep Power
    130

    Sound issues on ActivBoard 300

    Hi,

    I'm having issues with sound on one of our ActivBoard 300s. The board is connected and the pen works fine, but there is no sound.

    The on/off switch for the built in amplifier is neither red nor green. Does this indicate a broken part or simply the power cable has fallen out of the amp (I can't see any missing cables).

    Any help would be greatly appreciated.

    Thanks,

    Dan

  2. #2

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    11,109
    Thank Post
    1,367
    Thanked 2,374 Times in 1,671 Posts
    Rep Power
    703
    What sort of amp is it?

  3. #3

    bladedanny's Avatar
    Join Date
    May 2009
    Location
    Sheffield
    Posts
    1,268
    Thank Post
    188
    Thanked 298 Times in 224 Posts
    Rep Power
    130
    Quote Originally Posted by witch View Post
    What sort of amp is it?
    It's one of the built in ones on the ActivBoard 300 pro

    ActivBoard 300 Pro - Multi touch interactive whiteboard technology for education - Promethean

  4. #4

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    11,109
    Thank Post
    1,367
    Thanked 2,374 Times in 1,671 Posts
    Rep Power
    703
    ..and what are you trying to play?

  5. #5

    bladedanny's Avatar
    Join Date
    May 2009
    Location
    Sheffield
    Posts
    1,268
    Thank Post
    188
    Thanked 298 Times in 224 Posts
    Rep Power
    130
    Anything, there's no system sounds or anything. Tried an other laptop and it shows the same problems, it doesn't show up in the sound manager. So I'm sure it's the amp/board rather than the computer.

    Just wondering if it's a common thing that's easily fixed or if a part has gone kaput.

  6. #6

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    11,109
    Thank Post
    1,367
    Thanked 2,374 Times in 1,671 Posts
    Rep Power
    703
    Does sound like a broken or disconnected amp. You might have to get it off the wall and have a look

  7. Thanks to witch from:

    bladedanny (8th May 2014)

  8. #7

    bladedanny's Avatar
    Join Date
    May 2009
    Location
    Sheffield
    Posts
    1,268
    Thank Post
    188
    Thanked 298 Times in 224 Posts
    Rep Power
    130
    Quote Originally Posted by witch View Post
    Does sound like a broken or disconnected amp. You might have to get it off the wall and have a look
    Yeah, I've had a quick look and feel and can't see any loose cables. I'll whip it off the wall and get a better look.

    Thanks,

  9. #8
    phillyrovers's Avatar
    Join Date
    Jul 2012
    Location
    Blackburn
    Posts
    101
    Thank Post
    2
    Thanked 32 Times in 29 Posts
    Rep Power
    10
    Hi bladedanny,
    The fact that the light on the side of the board is not on at all is simply an indicator that there is no power getting to the board at all.
    This could either be caused by:
    1. Loose power cable.
    2. Faulty Power supply.
    3. Faulty amp.
    4. Plug disconnected or turned off at the switch.

    Do you know if the board is attached to one of our stands? is it adjustable or fixed? If it is then there is a power distribution block behind the board which sends power to the board, projector and when an adjustable stand, the motor. Please check all of these connections and ensure none are loose.

  10. Thanks to phillyrovers from:

    bladedanny (8th May 2014)

  11. #9

    bladedanny's Avatar
    Join Date
    May 2009
    Location
    Sheffield
    Posts
    1,268
    Thank Post
    188
    Thanked 298 Times in 224 Posts
    Rep Power
    130
    Hi,

    Thanks @witch and @phillyrovers

    It was indeed a loose cable, it was in the power brick attached in the lower corner. The power lead had come out of the brick.

    Thanks again,

    Dan

SHARE:
+ Post New Thread

Similar Threads

  1. Smartboard Sound issue - red X on speaker
    By The_W in forum Hardware
    Replies: 2
    Last Post: 17th June 2013, 06:47 PM
  2. ActivBoard 300 probs on Windows 7
    By WilliamNB in forum Promethean Direct Support
    Replies: 3
    Last Post: 7th October 2011, 02:09 PM
  3. Sound issues on 1 pc on new network
    By speckytecky in forum Hardware
    Replies: 8
    Last Post: 4th December 2009, 06:49 PM
  4. Replies: 5
    Last Post: 3rd January 2008, 02:08 PM
  5. Intermittent performance issues on Windows 2k3
    By john_robinson001 in forum Windows
    Replies: 7
    Last Post: 24th May 2007, 09:46 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •