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Promethean Direct Support Thread, Board does not connect on startup in Direct Support; Hi, Currently having trouble with a PRM-AB2-01 board. The board used to work fine via the PC's serial port. We ...
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    Unhappy Board does not connect on startup

    Hi,

    Currently having trouble with a PRM-AB2-01 board.

    The board used to work fine via the PC's serial port. We also have an Activ Hub and slate. The computer later gave up so I got a new PC in which does not have a serial port. I a spare Keyspan adaptor so decided to use that, set it up etc and it was all working fine until the PC was shutdown and powered up the next morning.....

    When the PC is started the board does not Auto connect. The keyspan LED light flashes which I believe means it is in idle mode. I tried a cheap USB to serial adaptor to see if it was a problem with the Keyspan but have exactly the same issue.
    I have uninstalled all Activ software including the activ driver, reinstalled it, updated to the newest versions of activ inspire and driver, updated the keyspan drivers, tried to update the board firmware (button is greyed out), run windows update.

    In Activ manager I have clicked the Auto startup option but everytime I restart it will not auto connect, it always switches back itself back to manual connect however the Activ Hub ALWAYS connects on startup. Each morning I have to open Activ manager and manually select COM3, then connect. And then it works fine until the PC is restarted.

    Any suggestions would be appreciated.

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    This happened to me when I moved from XP to Windows 7 I've told the teacher how to manually start it

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    hardtailstar's Avatar
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    Are you using Activ Inspire?

    We had the same issue, After going back and forth to Promethean they gave us the driver version of 5.7 and this has solved our issues.

    Ring them up and ask for the 5.7 driver version.

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    Quote Originally Posted by chazzy2501 View Post
    This happened to me when I moved from XP to Windows 7 I've told the teacher how to manually start it
    Ah ok. See we were running Windows 7 before on the old PC and new with our Windows 7 build. I have shown how to manually connect but the teacher is not best pleased.

    Quote Originally Posted by hardtailstar View Post
    Are you using Activ Inspire?

    We had the same issue, After going back and forth to Promethean they gave us the driver version of 5.7 and this has solved our issues.

    Ring them up and ask for the 5.7 driver version.
    We are using Activ Inspire.

    Have tried a few previous drivers we have stored on our server along with 5.9.16 and 5.9.27 - all with no joy.
    I will give them a call now and ask for 5.7. Thanks for that pointer, although it is strange as we have other rooms with exactly the same setup (apart from the PC) that work with no problems.

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    hardtailstar's Avatar
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    Quote Originally Posted by ben22i View Post
    Ah ok. See we were running Windows 7 before on the old PC and new with our Windows 7 build. I have shown how to manually connect but the teacher is not best pleased.


    We are using Activ Inspire.

    Have tried a few previous drivers we have stored on our server along with 5.9.16 and 5.9.27 - all with no joy.
    I will give them a call now and ask for 5.7. Thanks for that pointer, although it is strange as we have other rooms with exactly the same setup (apart from the PC) that work with no problems.
    another note,

    Uninstall it attached to the board, restart then detach the board
    Reinstall driver then restart.
    When the computer is restarting attach the board again.
    Select 'auto connect' then click on connect. once it has connected restart.

    Once restarted it should auto connect.

    This is the procedure we have to take for it to work for us.

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    Just called them up and they have sent out 5.7.22.

    Will let you guys know the update when the room is free!

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    Hi all,
    We have a known issue with the Auto Connect feature not working from driver v5.8 onwards.
    This is being worked on, but in the meantime the best method is to manually connect the board, or install the older v5.7 driver where the auto connect feature works.
    This bug only affects boards connected via serial, which is why the ActivHub connects OK as this uses USB.

    Thank you

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    Thanks for that. Handy to know

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    Ok, so I followed the instructions and got 5.7.22.1

    I have installed it, the board is on COM3. I had to go into the active manager and onto the connections tab.

    Selected COM3 and clicked connect. It is saying attempting to connect and has been stuck on this dialog box for the past 20 minutes. It goes from 1% to 100% and then just starts at 1% again.

    The board is connected within the first 10 seconds and I can use it but the attempting to connect window will not go away???

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    It connected and I selected auto start.

    When I reset the PC it said 1 device found (activ hub)

    Going to try and find a serial card now.

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