+ Post New Thread
Results 1 to 6 of 6
Promethean Direct Support Thread, Strange behaviour when using page extender. in Direct Support; Some of the lecturers like to use the page extender feature but they have noticed that when they use it ...
  1. #1
    Gaz
    Gaz is offline

    Join Date
    Feb 2011
    Location
    Preston
    Posts
    931
    Thank Post
    167
    Thanked 80 Times in 69 Posts
    Rep Power
    22

    Strange behaviour when using page extender.

    Some of the lecturers like to use the page extender feature but they have noticed that when they use it some "elements" disappear.

    If you watch from 4:50 you will see the cross from the letter "t" (word "but") disappear, this also happens on equals signs, they become a minus and a plus sign would also become a minus. You can imagine this is quite annoying for the maths lecturers.
    https://dl.dropboxusercontent.com/u/7474878/rec.avi At about 5:05 the lecturer circles the word so you can see it better. Also at 5:50 the word "height"

    The Activinspire version is 1.7.62196 PC's are Windows XP Pro SP3 and Win 7 Pro SP1
    Last edited by Gaz; 18th March 2014 at 05:19 PM.

  2. #2
    phillyrovers's Avatar
    Join Date
    Jul 2012
    Location
    Blackburn
    Posts
    115
    Thank Post
    2
    Thanked 35 Times in 32 Posts
    Rep Power
    10
    Gaz,
    I have looked at the video and though I cannot confirm, I suspect that the lecturer is using Pen Width 0. We have got a current issue open when pen width 0 is used in that some annotations will vanish when using page extender.
    The workaround at the moment is to use Pen width 2. Could you have them try this?

    Thank you

  3. #3
    Gaz
    Gaz is offline

    Join Date
    Feb 2011
    Location
    Preston
    Posts
    931
    Thank Post
    167
    Thanked 80 Times in 69 Posts
    Rep Power
    22
    Hi There, yes I will get them to try this. Is there a width 1 setting?

    Thanks.

  4. #4
    phillyrovers's Avatar
    Join Date
    Jul 2012
    Location
    Blackburn
    Posts
    115
    Thank Post
    2
    Thanked 35 Times in 32 Posts
    Rep Power
    10
    Hi Gaz,
    The next lowest available at present is 2.

    Thank you

  5. #5
    Gaz
    Gaz is offline

    Join Date
    Feb 2011
    Location
    Preston
    Posts
    931
    Thank Post
    167
    Thanked 80 Times in 69 Posts
    Rep Power
    22
    I just thought I would update this thread with what the lecturers have experienced so far. They are now using "2" and have not seen the annotations disappear but they are still keeping an eye out for it.

    If using "2" is the work around, it wouldn't really be acceptable. The lecturers would like to use width "0" as it is better for writing mathematical equations. Are Promethean actively working on a fix?

  6. #6
    phillyrovers's Avatar
    Join Date
    Jul 2012
    Location
    Blackburn
    Posts
    115
    Thank Post
    2
    Thanked 35 Times in 32 Posts
    Rep Power
    10
    Hi Gaz,
    Our development team are aware of this issue and the issue is logged in the development life cycle to be considered to be fixed for a future release.
    If you would like your details added to a list of customer affected by this problem please log this through the Promethean Support team who will let you know as soon as they know the issue has been resolved.

    Thank you



SHARE:
+ Post New Thread

Similar Threads

  1. Error message when using AdminBar
    By Admiral208 in forum EduGeek Admin Bar
    Replies: 7
    Last Post: 11th November 2009, 09:03 PM
  2. Problem with static site when using IE6
    By kearton in forum EduGeek Joomla 1.0 Package
    Replies: 1
    Last Post: 12th June 2008, 07:57 PM
  3. Layout problem when using 2 columns
    By SimpleSi in forum EduGeek Joomla 1.0 Package
    Replies: 3
    Last Post: 17th May 2008, 10:19 AM
  4. Replies: 0
    Last Post: 17th February 2008, 01:58 AM
  5. Word Freezing when using clipart?
    By Liam in forum How do you do....it?
    Replies: 4
    Last Post: 11th February 2008, 04:19 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •