Promethean Direct Support Thread, Strange behaviour when using page extender. in Direct Support; Some of the lecturers like to use the page extender feature but they have noticed that when they use it ...
18th March 2014, 05:14 PM #1
Strange behaviour when using page extender.
Some of the lecturers like to use the page extender feature but they have noticed that when they use it some "elements" disappear.
If you watch from 4:50 you will see the cross from the letter "t" (word "but") disappear, this also happens on equals signs, they become a minus and a plus sign would also become a minus. You can imagine this is quite annoying for the maths lecturers.
https://dl.dropboxusercontent.com/u/7474878/rec.avi At about 5:05 the lecturer circles the word so you can see it better. Also at 5:50 the word "height"
The Activinspire version is 1.7.62196 PC's are Windows XP Pro SP3 and Win 7 Pro SP1
Last edited by Gaz; 18th March 2014 at 05:19 PM.
19th March 2014, 11:15 AM #2
I have looked at the video and though I cannot confirm, I suspect that the lecturer is using Pen Width 0. We have got a current issue open when pen width 0 is used in that some annotations will vanish when using page extender.
The workaround at the moment is to use Pen width 2. Could you have them try this?
19th March 2014, 11:20 AM #3
Hi There, yes I will get them to try this. Is there a width 1 setting?
19th March 2014, 03:26 PM #4
The next lowest available at present is 2.
4th April 2014, 12:01 PM #5
I just thought I would update this thread with what the lecturers have experienced so far. They are now using "2" and have not seen the annotations disappear but they are still keeping an eye out for it.
If using "2" is the work around, it wouldn't really be acceptable. The lecturers would like to use width "0" as it is better for writing mathematical equations. Are Promethean actively working on a fix?
7th April 2014, 02:22 PM #6
Our development team are aware of this issue and the issue is logged in the development life cycle to be considered to be fixed for a future release.
If you would like your details added to a list of customer affected by this problem please log this through the Promethean Support team who will let you know as soon as they know the issue has been resolved.
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