+ Post New Thread
Results 1 to 2 of 2
Promethean Direct Support Thread, Upgraded to latest software in Direct Support; Hello, We upgraded to the latest software and we have been having issues with the dual pen when we turn ...
  1. #1

    Join Date
    Nov 2012
    Posts
    16
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Upgraded to latest software

    Hello,

    We upgraded to the latest software and we have been having issues with the dual pen when we turn on the dual pen feature then no pens are recognized.

    Is anyone around here in a Mac environment we are on 10.7.5 with the latest version of Java, I have read that the update 45 causes issues is there any fixes for this yet?


    Thanks!
    Last edited by technicholas; 5th November 2013 at 06:30 PM.

  2. #2
    GaRobbie's Avatar
    Join Date
    Feb 2013
    Location
    Atlanta
    Posts
    16
    Thank Post
    0
    Thanked 3 Times in 2 Posts
    Rep Power
    4
    I haven’t heard anything regarding OSX 10.7 not working with the duel pen / ActivArena enabled. Was this working before you upgraded?

    I would recommend checking your driver is up to date as it’s possible the update you ran was for the Inspire software only. (The current driver version is V5.9) If nessesary the driver can be downloaded from www.PrometheanPlanet.com .

    After that, if still having issues, it would be helpful to know the board Firmware if possible (which you can get in the ActivManager’s Control Panel to the right of the board when connected) as that will tell me what board your using.

SHARE:
+ Post New Thread

Similar Threads

  1. Upgrading packages using Software Distribution- how to?
    By marsdenprimary in forum Windows Server 2000/2003
    Replies: 0
    Last Post: 13th November 2012, 11:28 AM
  2. Top 11 Reasons you shouldn't upgrade to Internet Explorer 7
    By Geoff in forum Jokes/Interweb Things
    Replies: 0
    Last Post: 29th October 2006, 12:33 PM
  3. Replies: 10
    Last Post: 26th October 2006, 08:07 AM
  4. Replies: 3
    Last Post: 8th September 2006, 07:49 AM
  5. Upgrading to dual core
    By ajbritton in forum Hardware
    Replies: 3
    Last Post: 19th May 2006, 11:06 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •