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Promethean Direct Support Thread, ActivHub/ActivExpression Firmware upgrade issue in Direct Support; I'm trying to upgrade the firmware on our ActivHub and ActivExpression handsets, but when searching for upgrades I keep getting ...
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    MbroTech's Avatar
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    ActivHub/ActivExpression Firmware upgrade issue

    I'm trying to upgrade the firmware on our ActivHub and ActivExpression handsets, but when searching for upgrades I keep getting a HTTP error and it is not connecting to the upgrade server. I have checked with our network guys and asked them to check the proxy, but they suggest it isn't an issue with our systems.

    Is there an issue here, or is there anything specific I need to advise them of in relation to the firwall/proxy/ports, etc?

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    phillyrovers's Avatar
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    Hi MbroTech,
    This could be related to your Proxy settings. Within ActivManager is a tab called "Options" please ensure that the correct proxy settings have been entrered in this window. This will allow ActivManager to access the upgrade server and download and apply the required firmware.

    Thank you

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    MbroTech (25th July 2013)

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    MbroTech's Avatar
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    That seemed to do it - cheers



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