+ Post New Thread
Results 1 to 3 of 3
Promethean Direct Support Thread, Promethean Activeexpression 2 no power / image in Direct Support; I have changed the batteries (checked with 2 differnent lots) and there is no power / image on screen. Is ...
  1. #1

    Join Date
    Feb 2010
    Location
    Lancashire
    Posts
    27
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Promethean Activeexpression 2 no power / image

    I have changed the batteries (checked with 2 differnent lots) and there is no power / image on screen. Is there a reset button or a brightness adjuster?

  2. #2
    phillyrovers's Avatar
    Join Date
    Jul 2012
    Location
    Blackburn
    Posts
    87
    Thank Post
    1
    Thanked 29 Times in 26 Posts
    Rep Power
    8
    Hi Roughley0,
    That sounds like a strange problem. There are no reset buttons or brightness settings for the devices.
    Do you know what type of batteries you used on your devices? They have to be Alkaline only.
    I would recommend contacting Promethean's Support team in order that they can check the warranty and authorise a replacement (if it is deemed to be a faulty unit). You will need to ensure that you have your Proof of Purchase ready to send to them when you contact them.

    Thank you

  3. #3

    Join Date
    Feb 2010
    Location
    Lancashire
    Posts
    27
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Thank you. Just thought there may be a simple fix. Batteries are the right ones. I will contact the support team. Carol

SHARE:
+ Post New Thread

Similar Threads

  1. Promethean whiteboard no power
    By Roughley0 in forum Promethean Direct Support
    Replies: 1
    Last Post: 19th October 2011, 12:28 PM
  2. Promethean board no power?
    By MrPstv in forum Hardware
    Replies: 7
    Last Post: 19th January 2009, 11:01 PM
  3. WDS - Native - No Install Images
    By ahuxham in forum Windows Server 2008
    Replies: 17
    Last Post: 5th January 2009, 11:24 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •