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Promethean Direct Support Thread, promethean board writing all joined in Direct Support; promethean board writing is all joined, even when the pen is clearly taken off the board the writing is still ...
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    promethean board writing all joined

    promethean board writing is all joined, even when the pen is clearly taken off the board the writing is still joined together, any ideas?!

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    I'd say the button in the pen is damaged. Happens from dropping the pen on the floor. Recommend trying new pen to test. Last time I purchased one, it cost £30.

    Meldrew

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    It sounds a lot like the pen is spiking. Try restarting the board by disconnecting the power from the back. I've also solved a spiking problem by updating / refreshing the firmware.

    --edit--

    Actually thinking about it, it doesn't sound like spiking. If you have a spare pen follow @Meldrew's advice. You could also try my advice as procedure.
    Last edited by bladedanny; 16th May 2013 at 08:56 AM.

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    thanks, it was the pen had another in another class to try and that's fine, someone else said they had already tried another pen...

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    Quote Originally Posted by ITtech35 View Post
    someone else said they had already tried another pen...
    You took someone's word for something?

    Much to learn, you still have.

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