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Promethean Direct Support Thread, Mandatory profiles making active inspire slow? in Direct Support; We have switched to mandatory profiles over half term and many users are now complaining that active inspire has become ...
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    mdench's Avatar
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    Mandatory profiles making active inspire slow?

    We have switched to mandatory profiles over half term and many users are now complaining that active inspire has become really sluggish? Can take 4mins + for it to load and then if they change between tools its sit there for 30 seconds or sometimes greys and display "not responding". Do you have any ideas why this might happen?

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    Hi mdench,
    When ActivInspire loads up (when the splash screen is on) it is looking for all of the settings and resources files and folders that it needs and checks the access to these locations to ensure that it can write to them.

    Now the fact that you have moved to mandatory profiles will have a direct bearing on how long this process takes to complete, by default (I.e in a scenario where you have a local user on one machine with no network) the main files and folders that ActivInspire looks for are:
    C:\Users\%username%\My Documents\Activ Software\ActivInspire\My Resources\My Profiles
    C:\Users\%username%\AppData\Roaming\Promethean\Act ivInspire
    C:\Users\All Users\Promethean\ActivInspire
    C:\Users\All Users\Promethean
    C:\Program Files\Activ Software\Inspire
    C:\Users\Public\Documents\Activ Software\Inspire
    C:\Program Data\Promethean
    C:\Program Data\Promethean\ActivInspire
    C:\Windows\Temp
    C:\Users\%username%\AppData\Local\Temp

    If any of the above have been redirected on the network then this could explain the slower speeds, and the longer load times.

    I hope this helps.

  3. Thanks to phillyrovers from:

    mdench (1st March 2013)

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    mdench's Avatar
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    Cheers for that!

    The only bits that should have changed are

    C:\Users\%username%\AppData\Roaming\Promethean\Act ivInspire
    C:\Users\%username%\AppData\Local\Temp

    but we can't see that any massive use of network traffic on the server where the AppData is stored
    Last edited by mdench; 1st March 2013 at 02:44 PM.

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    We had this problem. Not redirecting AppData solved it for us. We didn't see a massive load, but procmon showed that ActivInspire was slow when accessing files in the redirected appdata.

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    mdench's Avatar
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    After have some profiles accumulating up to 800mb in app data it was taking ages for them to login hence why we have redirected it

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    Don't roam the large folders either.

    /channelling steve jobs.

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