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Promethean Direct Support Thread, Windows 7 64 bit software or hardware update for Promethean whiteboards in Direct Support; We have recently replaced classroom computers with Windows 7 64 bit machines. Some of our whiteboards, different ages and models ...
  1. 17th October 2012, 11:15 AM #1
    Roughley0
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    Windows 7 64 bit software or hardware update for Promethean whiteboards

    We have recently replaced classroom computers with Windows 7 64 bit machines. Some of our whiteboards, different ages and models are experiencing jagged writing. The one I am trying to work on now is an Activeboard V3.75 build 1. Serial connection. Software Version 1.6.50464. Have uninstalled and reinstalled drivers and recallibrated. Have unplugged the board and left for a while just incase of static. Is there a firmware or software update needed ? Carol
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  3. 17th October 2012, 12:17 PM #2
    witch
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    I had some issues with 64 bit machines and Promethean. I spoke to support and they were really helpful - worth a call?
    Last edited by witch; 17th October 2012 at 12:21 PM.
  4. 17th October 2012, 12:24 PM #3
    Roughley0
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    Thank you. Will have a word with them.
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