CPLTD (2nd December 2009)
When i was heavily involved in purchasing and obtaining quotes a lot, i would ask for a range of quotes 3-5, but then go back to my preferred supplier to see if he could match the best price given. Usually he could and so we'd go with them, the reason being as stated above, the relationship, support, knowledge, VALUE ADDED is essential for us, sometimes we'd even pay more to stay with a supplier we trusted who could quickly and efficiently solve any problems that arose - which is the true mark of a good supplier. Not that they provide the cheapest price, quickest quote etc, but how well they resolve any inevitable difficulties that may arise.
CPLTD (2nd December 2009)
We now have only 30 of these bad boys left so be quick so you dont miss out guys
It does seem that there is a huge misaprehention out in the education market place with many people that cheapest is always best.
I hope this thread has shown that this is not always the case.
I feel that people often forget that resellers are supposed to add value to the products you are purchasing from them. There are a vast number of resellers out there who will simply sell you products and then be no where to be seen if you require support or assistance. You also need to realise that resellers are businesses and if they make no profit selling kit they will go bust. This means that there is no back up for you at all and often little recourse apart from trying to go direct to the manufacturer which can be an issue.
Don't get me wrong we all like a bargain, but this should not come at the expense of quality of service or a realistic business model. I think Simon has acted in a totally correct fashion, and the fact that he has contacted a customer whom had already placed an order to update them on an offer is admirable.
Support might be rubbish, product might not be upto scratch, but alas the kids go on learning at an accelerated rate rather than being hindered by equipment that doesn't work
Last edited by vikpaw; 8th December 2009 at 07:55 AM. Reason: swearing
RingOfFlame (7th December 2009)
Ahwell... Look on the bright side! Atleast RingOfFlame has an appropriate name
CPLTD (7th December 2009)
Well when there gone there gone and guess what there gone so many thanks for all your interest people, an interesting thread to say the least lol
Keep an eye out for more lowest priced offers shortly
Nothing against Simon what so ever !!
However Acer and Superb are two words I never expected to see after all the posts I have seen ref Acers support ( or lack there of )
The username ringofFlame reminds me of the Japanese flag for some obscure reason lol no offence or anything
superb lowest priced deals is not limited to a partiular vendor bud we provide all IT equipment and we are not Vendor Biased
mac_shinobi (8th December 2009)
Good to hear that Acer are sorting it out though
Also agreed on the you get what you pay for
CPLTD (8th December 2009)
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