Word says the file is locked by a user, but names the wrong user!
We've been seeing an odd problem here in the last few days with Word 2007 claiming that the wrong user has a file locked open when another user tries to edit it, and I'm wondering if anyone else has seen this problem.
User A has a file open for editing on our file server.
User B tries to open the file for editing, and is informed that the file is locked - by User C.
The weirdest part? User C is always the same person. Specifically, it's always our ICT co-ordinator, who is now getting stick for having all these documents locked open for editing! As far as I know it only happens to documents that she has genuinely accessed recently (within the last couple of days), but no longer has open. The Computer Management Console on the server correctly reports which user actually has a lock on the file.
Our file server is running Server 2003 with SP2, and is as up-to-date as you can be with CC3. Office 2007 is 100% up to date. Most of our clients are running Windows XP SP2, but the ICT co-ordinator is a Windows 7 early adopter. I see the same incorrect message on my Windows 7 client, and in fact, as does the ICT co-ordinator when she tries to open the file herself.
Anyone got any ideas? I'm fresh out.