Why can't we print from word processing software?
I have installed a number of HP Laserjet P2015n printers on our network this week. We use a Server 2003 print server with Pcounter software to manage the printers with XP clients running MS Office 2003. Both the server & clients are up-to-date with MS service updates.
During testing using more than one client PC, we have discovered some issues where some print jobs work & others don't, for example:
Notepad, MS Publisher, MS Powerpoint, MS Excel(sometimes), Adobe Acrobat, Windows Picture Printing Wizard, printing from IE7
What doesn't work:
MS Word, MS Wordpad, Open Office Writer
This behaviour seems to happen after I install the second & subsequent 2015n printers, working fine for the first. Meanwhile all of the other printers (a mix of HP, Kyocera & DELL) on the server continue to work normally.
Everything prints when locally attaching the printers to client PCs via USB
I have downloaded & tried the latest HP PCL5 & PCL6 drivers, carefully removing all of the drivers & registry settings in between & rebooting the server just to make sure.
I have tried with & without Pcounter, which redirects the printer port.
I have tried Standard TCP/IP port as well as HP Standard TCP/IP port.
The printers are all set up in exactly the same way using static TCP/IP addresses. According to the System event records the job is sent to the printer and appears to print, this is echoed by Pcounter accounting. We don't see any error events logged on either the server or client PCs.
At the printer end, when a failing job is sent the 'data' LED blinks just once, suggesting some data has been sent. A successful job causes the LED to 'blink' repeatedly as data is received.
My next step is to take a PC with a vanilla XP & Office 2003 install & try that to see if it could be anything else on the client PC. After that I may need to set up another print server with just these P2015n printers.
Has anyone else any better suggestions?