can anyone explain this log, one of my users every month to 6 weeks will be in the middle of having multiple documents and word will lock up and crash:
Fault bucket , type 0
Event Name: AppHangTransient
Response: Not available
Cab Id: 0
These files may be available here:
Rechecking for solution: 0
Report Id: bcf9209a-ac1a-11e2-8fbf-0025b30e2220
Report Status: 1
Can't explain the log I'm afraid, but a single Word crash every 4-6 weeks seems like pretty good going to me... I can have it crash a couple of times a day if I'm in and out of a lot of documents!
Have you checked if they have any add ins installed? Always a prime culprit for unexplained crashes, especially if the developer hasn't included any form of error handling beyond "On Error Resume Next" :rolleyes:
that is what I said to the user 4-6 weeks was good, but they raise a job every time it happens lol, there are not additional plugins just standard install of office 2010
Hi, If I may ask, how much RAM is this user running in their PC? Also, is it always crashing when the same documents are being opened? Could be a memory leak or a corrupt document causing it.
I agree with you lloydb my guess is maybe a corrupted document. If it you can open up the corrupted document with offenoffice or libreoffice and repair document and try again. Or try and copy contents from doc,