Intermittent fail to save student work when using MS Office 2010 and 2013.
I’m a ‘self taught’ - well perhaps better described as an Edugeek taught Network Manager (have been in Schools ICT since 2004) in a Special School educating boys aged between 12 and 16 who have Emotional and Behavioural difficulties. Our maximum class size is 8 and the little fellows are often pretty keen to learn but easily distracted and confused. Hence the on-going problem we are having is causing me enormous grief!
We are running under a MS Select Agreement and have a MS Server 2008 Standard Domain with a mix of XP Pro 32 bit, Windows 7 32 bit and 64 bit clients. We are not running either Mandatory or Roaming profiles and the default profiles on the client machines are untouched.
Office 2003 and Office 2007 ran on the Domain perfectly. However, moving on from 2007 and running clean installs of Office 2010 has resulted in intermittent problems – particularly with the 2010 version of Word. Oddly those students affected with Word failing to save can save their work in Publisher.
Staff saves are not affected by the same issue.
I tried Office 2013 on a 64 bit Windows 7 client today and as per normal I was able to save as a member of staff but trying to save as a student was impossible.
Student Home Folder Permissions are correctly set as the Student Name and as Creator owner with appropriate settings. Most bizarrely this issue does not affect all the students all the time. I recently set up a batch of Windows 7, 64 bit clients with Office 2010 and today worked with two classes in that room. Again, some students had no issues yet others did and it did not seem anything specific to any computer.
Suggestions on where to look and what to do to resolve this hugely frustrating issue would be extremely welcome.