Office Software Thread, Outlook Sending as RTF in Technical; I've got a client with a strange issue - from what I can see everywhere is outlook is set to ...
17th July 2012, 01:43 PM #1
Outlook Sending as RTF
I've got a client with a strange issue - from what I can see everywhere is outlook is set to send as HTML but for one particular email address its sending as RTF and the other end has a Mac which doesn't like the the RTF file and adds the Winmail.dat file as an attachment.
Under Options - Mail - its set to HTML - the end is set as HTML etc
Anybody any ideas?
17th July 2012, 01:56 PM #2
There is a per user etting floating around somewhere:
Change the message format to HTML, Rich Text, or plain text - Outlook - Office.com
might be set specificly for that user rather than globally.
17th July 2012, 02:01 PM #3
I tried that - I don't seem to get an internet format list unless i'm being dense!
Originally Posted by SYNACK
EDIT: just looked on mine and the menu in completely different - time for some more digging me thinks!
17th July 2012, 05:57 PM #4
New message sent to MAC or and message received from MAC then replied to?
Same issue for other addresses at that SMTP domain or just between these 2 users?
17th July 2012, 06:01 PM #5
Just between those two users - happens when sending both from the mac and from the pc
Originally Posted by sukh
17th July 2012, 06:12 PM #6
Exch 2007/2010 I assume, can you create a new message from Olk send a test message and setup pipeline tracing?
Before doing that, if another user sends to the MAC user, do they get the same issue.?
17th July 2012, 06:15 PM #7
Exchange 2k7 - yes other users can mail the person on a Mac fine - so I presume its not an Exchange issue but more a Client issue.
Originally Posted by sukh
17th July 2012, 06:17 PM #8
In that case, try outlook in safe mode
Try via OWA
And when you compose the message choose HTML or Plain Text.
17th July 2012, 06:35 PM #9
1. On the mac you are using the mail app or what exactly ?
2. What version of the mail app ( whether it is mail or mozilla thunderbird etc ) and also what version of OS X ?
3. I presume both clients or all clients are on the same site so all internal, mail doesn't go external, it is all done on the exchange server locally ?
4. I presume there are no photocopiers or anything like that involved ( only ask as you mentioned getting a winmail.dat file ) ?
Last edited by mac_shinobi; 17th July 2012 at 06:38 PM.
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