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Office Software Thread, opening a link in power point and get "cannot download the information you requested" in Technical; hi all, i have a user and when she tries opening a link in power point she gets a message ...
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    opening a link in power point and get "cannot download the information you requested"

    hi all,
    i have a user and when she tries opening a link in power point she gets a message "cannot download the information you requested"

    the link itself is fine and if you copy and past it into a browser it opens with no problems, its just when clicking the hyperlink in Power Point (2007)

    loads of people have this issue on the web but i cant find anyone who has found a solution yet

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    Steve21's Avatar
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    What's the link (if it's external?) just wondering if it happens to everyone, or just that link?

    Steve

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    X-13's Avatar
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    @davemoomin check the antivirus/firewall.

    Sometimes powerpoint it gets blocked when you try to use hyperlinks. [It seems to only happen with 2007.]

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    probably no where near a solution but in ms office thought you had to hold down CTRL and then click the link for it to open ??

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    its all links and only on her laptop, if she emails me the file it works fine on my PC.

    also its all links, even Google

    i will have a look again and the AV and Firewall but im pretty sure i have already killed them both as a test...

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