Office Software Thread, opening a link in power point and get "cannot download the information you requested" in Technical; hi all,
i have a user and when she tries opening a link in power point she gets a message ...
15th June 2012, 01:47 PM #1
- Rep Power
opening a link in power point and get "cannot download the information you requested"
i have a user and when she tries opening a link in power point she gets a message "cannot download the information you requested"
the link itself is fine and if you copy and past it into a browser it opens with no problems, its just when clicking the hyperlink in Power Point (2007)
loads of people have this issue on the web but i cant find anyone who has found a solution yet
15th June 2012, 01:51 PM #2
What's the link (if it's external?) just wondering if it happens to everyone, or just that link?
15th June 2012, 01:58 PM #3
@davemoomin check the antivirus/firewall.
Sometimes powerpoint it gets blocked when you try to use hyperlinks. [It seems to only happen with 2007.]
15th June 2012, 02:00 PM #4
probably no where near a solution but in ms office thought you had to hold down CTRL and then click the link for it to open ??
15th June 2012, 02:06 PM #5
- Rep Power
its all links and only on her laptop, if she emails me the file it works fine on my PC.
also its all links, even Google
i will have a look again and the AV and Firewall but im pretty sure i have already killed them both as a test...
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