[MS Office - 2007] in excel 2007, unable to find printer in drop down list

[Blakeman321]

Hello All,

Here's an interesting one for you

We have a user who is unable to see any of the printers within excel 07 but is able to print from Word, PowerPoint etc.
When I log in to the computer it works fine, and if he logs on to another computer the same issue happens

What I have done:
repaired MSO07
Installed MSo07SP3
re installed the printers
opened in Safemode

Here are the details:
User Profile type: roaming
OS: XP PRO SP3
Printer Drivers: HP (not Microsoft)

Your help will be most appreciated

Kind Regards
BlakeC

[Michael]

Try allocating the user a new profile.

[FN-GM]

This has been reported a couple of times to us and we have been unable to recreate it. It just randomly fixes itself. We do know its not the profile at fault.

We have Windows 7, Office 2007 & HP printers