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Office Software Thread, Office 2010 and Windows 7 in Technical; Office 2010 Image laptop with windows 7 works ok install office 2010 works fine Staffs have a folder redirection for ...
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    kevin_lane's Avatar
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    Office 2010 and Windows 7

    Office 2010

    Image laptop with windows 7 works ok install office 2010 works fine

    Staffs have a folder redirection for desktop works fine

    But

    At home staff logon get error about desktop (which is normal)

    open office e.g. word try and open a document and then moans about not having enough memory and then crashes

    ??? Any ideas

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    DaveP's Avatar
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    Not enough information yet.

    What do the Event Logs have to say about this?

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    glennda's Avatar
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    Does this happen on multiple machines or just one?

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    kevin_lane's Avatar
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    at the moment multiple but when you creat a local logon all works ok

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    Michael's Avatar
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    I configure laptops/netbooks, so users can logon to the domain, or logon locally at home entering .\username

    Running Windows 7 SP1 with Office 2010 SP1, no problems.

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    plexer's Avatar
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    When they are logged on at home are any printers displayed? if word cannot find a printer it can report totally obscure error messages.

    Ben

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    DaveP's Avatar
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    Quote Originally Posted by kevin_lane View Post
    at the moment multiple but when you creat a local logon all works ok
    So does that mean that you have a cached Profile/Desktop/Start Menu for use when the network is not available? If this is the case perhaps this is where the problem you describe has its source. Our staff laptops do not cache anything from the network. They work as you would expect.

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    kevin_lane's Avatar
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    yea staff can logon at home using their normal usernames and passwords but this does not affect window xp users.
    Our staff laptops do not cache anything from the network. They work as you would expect.
    are you saying i shouldnt let them have cache profiles cus if we do that they wont be able to logon at home

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    kevin_lane's Avatar
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    I configure laptops/netbooks, so users can logon to the domain, or logon locally at home entering .\username
    some staff dont like that

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    DaveP's Avatar
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    Quote Originally Posted by kevin_lane View Post
    yea staff can logon at home using their normal usernames and passwords but this does not affect window xp users.
    are you saying i shouldnt let them have cache profiles cus if we do that they wont be able to logon at home
    No that isn't what I am saying. All I was suggesting is that caching of Profiles/Desktop/Start Menu may that part of your laptop configuration that isn't working.

    If, as you say it works for XP clients but not Windows 7 clients it does suggest that you should look at this as a potential cause for your issues.

    Also: Are your XP clients 32 Bit? Are your Windows 7 clients 64 Bit? If you have some Windows 7 32 Bit clients does logging on at home work for those clients?

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    kevin_lane's Avatar
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    no the windows 7 are just 32bit and yea the windows xp clients 32 bit work ok it’s just the windows 7 32bit clients having issues with we don’t have any 64bit 7 ones. With the caching how and why would office be trying to look at the server also it does say unable to open the (normal.dot / normal.dotm file??) but we have move that to the c:\ and that error doesn’t come up any more just crashing

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    OK back to the event logs.

    Can you find any error that relate to this problem?

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    kevin_lane's Avatar
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    Not that I can see just about application hangs which is the usual one

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    It is a while since I had laptops that cached items from the network [when I did they were XP clients] Perhaps someone who has laptops where cached items on their Windows 7 32 Bit clients is working could help you more than me? [I am out of ideas at the moment]

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    kevin_lane's Avatar
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    no worries I appreciate your help

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