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Office Software Thread, Outlook 2010 requesting profile to use question in Technical; Hi all, we have mainly successfully navigated to mire that is the office customization tool but we have just one ...
  1. #1

    Oaktech's Avatar
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    Outlook 2010 requesting profile to use question

    Hi all, we have mainly successfully navigated to mire that is the office customization tool but we have just one problem hanging around which is causing us grief.

    When you start outlook for the first time, it gives a load of errors about being unable to find a profile, then about not being able to locate an exchange server, then about not being online, then quitting. When you then reopen outlook it prompts you to choose what profile to use with a default of 'establishment mail account' if you just click OK it opens up and behaves ok, but prompts every time, which is obviously unhelpful.

    we have been told by RM that it is not something we have done in the customization tool (which i'm not sure about), and everything to do with an out of date RM PRF file package, they sent us one over late last week which they promised would fix it, it hasn't.

    the little darlings are back in a week and we could really do with having fixed it by then.

    your help is very much appreciated

  2. #2

    SYNACK's Avatar
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    Perhaps post the sanitised PRF and screenshots of the accounts section of the OCT.

    It sounds like it has set up a couple of profiles under the mail setting and the first one is wrong. You could probably use another PRF or reconfigured OCT file to wipe the existing profiles off each account and recreate them properly.

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    davipton's Avatar
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    Hi Oaktech,

    After upgrading to office 2010 this summer an issue was brought to my attention on A-Level results day by the staff. We are running CC4 with SP2. Basically when they clicked on the outlook icon it asked them for the exchange server settings. After a lot of head-scratching and complaining staff members of staff, i discovered that one of the System Packages had not installed the latest version to the workstations. The package was called something like "RM Outlook Setup 1.10.#.#". So after installing this to a couple of stations and then rebooting them and getting a couple members of staff to try again it worked fine!! I've got no idea why this was never installed on the workstations, but when station are rebuilt it is installed by default!!

    I hope this helps!!! If you need anything else, please do not hesitate to contact me.

    Regards,
    David

  4. #4

    Oaktech's Avatar
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    Ok, we have the system package RM outlook setup 1.10.3.0 which is installed system wide. we also have the following prf (on a separate post) which is referenced in group policy from RM, but not from our group policy (there in may lie our issue)

    the only settings in group policy relating to this are in our policy : automatically configure profile based on active directory primary smtp address = enabled
    and In RM's policy : specify a profile to use to auto configure outlook = enabled

    this is set to look to X:\outlook profiles and sees the prf file above.

    i suspect this is the issue, but i'm not in a position this week to go disabling big piles of GPO to test things as my boss man is on holiday this week.

  5. #5

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    Code:
    ; Exchange Server profile for Outlook 2002.
    ; Research Machines plc, 2002 
    ; Version 2.1, MJS 09/09/2002
    
    
    ; ************************************************************************
    
    ; INSTRUCTIONS
    
    ; This file is used by Outlook to set up an profile for Exchange
    ; the first time users run the program.
    
    ; Enter details of your servers and other defaults in the sections
    ; between the --------<> markers.
    
    ; IMPORTANT: DO NOT MODIFY ANY VALUES OUTSIDE THE SPECIFIED AREAS
    
    ; ************************************************************************
    
    
    ; ************************************************************************
    ; Section 1 - Profile defaults.
    
    [General]
    Custom=1
    ProfileName=RM Establishment Mail Account
    DefaultProfile=Yes
    OverwriteProfile=Yes
    DefaultStore=Service2
    ; ************************************************************************
    ; Section 2 - Services in profile.
    
    [Service List]
    Service1=Microsoft Outlook Client
    Service2=Microsoft Exchange Server
    Service3=Outlook Address Book
    
    ; ************************************************************************
    ; Section 3 - Default values for each service.
    ;Settings for the Outlook Client
    
    [Service1]
    ;---General Settings in Client----
    AfterMoveMessage=2
    AutoNameCheck=True
    ConfirmOnDelete=True
    EmptyWastebasket=True
    SelectEntireWord=True
    UseSchdPlus=False
    NumberOfMonthsFB=2
    FrequencyToPublishFB=0x384
    
    ;----Outlook AutoArchive------
    DoAutoArchive=True
    NumberOfDaysforAutoArchive=14
    PromptforAutoArchive=True
    DeleteExpiredMessages=True
    AutoArchiveFile=N:\My E-mail\Outlook\Archive.pst
    
    ;------Sending Mail------------
    AddSigToNewMessage=False
    AddSigToReplyMessage=False
    CloseOriginalMessage=False
    CommaAddressSeparator=True
    DefaultPriority=1
    DefaultSensitivity=0
    GenDeliveryReceipt=False
    GenReadReceipt=False
    ReplyToMessage=3
    ForwardMessage=3
    MarkMyCommentsWith=False
    SaveForwards=True
    SaveRepliesWithOriginal=True
    SaveSentMail=True
    
    ;------When Mail Arrives-------
    ChangePointerOnNewMail=True
    NotifyWithDialogOnNewMail=False
    PlaySoundWhenNewMail=True
    
    [Service2]
    ConversionProhibited=True
    
    ;-----------------------------------------------<START OF EDITABLE VALUES>
    
    
    
    HomeServer=SANITIZED.internal
    
    
    ;-------------------------------------------------<END OF EDITABLE VALUES>
    
    MailboxName=%USERNAME%
    REM OfflineFolderPath=N:\My E-mail\Outlook\Outlook.OST
    REM OSTEncryptionType=0x80000000
    
    REM [Service3]
    REM EncryptionType=0x80000000
    REM PathToPersonalFolders=N:\My E-mail\Outlook\personal.pst
    
    [Service3]
    Ben = True
    ;   --  Dummy property.  Do not delete or modify.
    
    ; ************************************************************************
    ; Section 4 - Mapping for profile properties.  DO NOT MODIFY.
    
    ; ************************************************************************
    ; Microsoft Outlook Client definitions
    
    [Microsoft Outlook Client]
    SectionGUID=0a0d020000000000c000000000000046
    
    ;********************  Tools|Options|General Settings
    ConfirmOnDelete=PT_BOOLEAN,0x0111
    ;    -- A boolean value indicating whether or not to prompt before
    ;    deleting items
    
    EmptyWastebasket=PT_BOOLEAN,0x0115
    ;    -- A boolean value indicating whether or not to empty the
    ;    wastebasket on exit.
    
    FormDirectoryPage=PT_STRING8,0x0270
    ;
    ;
    
    SelectEntireWord=PT_BOOLEAN,0x0118
    ;    -- A boolean value indicating whether or not to select entire
    ;    words when selecting.
    
    ;********************  Tools|Options|E-mail Settings
    PlaySoundWhenNewMail=PT_BOOLEAN,0x023E
    ;    -- A boolean value indicating whether or not to play a sound when new mail arrives
    
    ChangePointerOnNewMail=PT_BOOLEAN,0x023F
    ;    -- A boolean value indicating whether or not to change the mouse cursor on new mail
    
    NotifyWithDialogOnNewMail=PT_BOOLEAN,0x0240
    ;    -- A boolean value indicating whether or not to show a dialog when new mail arrives.
    
    ;********************  Tools|Options|Sending Settings
    DefaultPriority=PT_LONG,0x0140
    ;    -- The default priority to send mail with.
    ;    Possible values are shown below:
    ;    0 - Low
    ;    1 - Normal
    ;    2 - High
    
    DefaultSensitivity=PT_LONG,0x014F
    ;    -- The default sensitivity to send mail with.
    ;    Possible values are shown below:
    ;    0 - Normal
    ;    1 - Personal
    ;    2 - Private
    ;    3 - Confidential
    
    CommaAddressSeparator=PT_BOOLEAN,0x0350
    ;    -- A value indicating whether or not to include the comma as
    ;    an e-mail address separator
    
    ComposeWithWebServices=PT_BOOLEAN,0x0272
    ;
    ;
    
    AutoNameCheck=PT_BOOLEAN,0x0332
    ;    -- A value indicating whether or not to using AutoName Checking
    ;    when sending mail
    
    GenDeliveryReceipt=PT_BOOLEAN,0x014C
    ;    -- A boolean value indicating whether or not to generate
    ;    a delivery receipt on sent mail.
    
    GenReadReceipt=PT_BOOLEAN,0x0141
    ;    -- A boolean value indicating whether or not to generate
    ;    a read receipt on sent mail.
    
    SaveSentMail=PT_BOOLEAN,0x0142
    ;    -- A boolean value indicating whether to save a copy of
    ;    sent messages in the sent items folder.
    
    SaveRepliesWithOriginal=PT_BOOLEAN,0x0208
    ;    -- A boolean value indicating whether or not to save replies when sent
    
    SaveForwards=PT_BOOLEAN,0x0205
    ;    -- A boolean value indicating whether or not to save forwards when sent
    
    ;********************  Tools|Options|Reading Settings
    
    ReplyToMessage=PT_LONG,0x020E
    -- Value indicating what should be done when replying to a message
    Possible values are:
    0 - Do not include original message
    1 - Attach original message
    2 - Include original message text
    3 - Include and Indent original message text
    
    ForwardMessage=PT_LONG,0x020D
    -- Value indicating what should be done when forwarding a message
    Possible values are:
    1 - Attach original message
    2 - Include original message text
    3 - Include and Indent original message text
    
    AddSigToNewMessage=PT_BOOLEAN,0x338
    ;    -- A boolean value indicating whether or not to include an auto sig. in a new message
    
    AddSigToReplyMessage=PT_BOOLEAN,0x0339
    ;    -- A boolean value indicating whether or not to include an auto sig. in reply messages
    
    AfterMoveMessage=PT_LONG,0x013B
    ;    -- Indicates what to do after moving or deleting a message.
    ;    Possible values are shown below:
    ;    0 - Open Next Message
    ;    1 - Return to Viewer
    ;    2 - Open Previous Message
    
    MarkMyCommentsWith=PT_BOOLEAN,0x0319
    ;    -- A Boolean value indicating whether or not to use the mark comments with option
    
    CloseOriginalMessage=PT_BOOLEAN,0x0132
    ;    -- A boolean value indicating whether or not to close the
    ;    original message after replying.
    
    ;********************  Tools|Options|AutoArchive Settings
    DoAutoArchive=PT_BOOLEAN,0x0320
    ;    -- A value indicating whether or not to use the Outlook AutoArchive feature
    
    PromptForAutoArchive=PT_BOOLEAN,0x0321
    ;    -- A value indicating whether or not to prompt when time for AutoArchive
    
    PromptWhenUsingWebServices=PT_BOOLEAN,0x0273
    ;
    DeleteExpiredMessages=PT_BOOLEAN,0x0322
    ;    -- A value indicating whether or not to delete expired messages in the folder
    
    NumberOfDaysForAutoArchive=PT_LONG,0x0323
    ;    -- Indicates the number of days between AutoArchiving.
    
    OpenWithWebServices=PT_BOOLEAN,0x0274
    ;
    
    AutoArchiveFile=PT_STRING8,0x0324
    ;    -- A string representing the path to the autoArchive file.
    
    ;********************  Tools|Options|Calendar Settings
    UseSchdPlus=PT_BINARY,0x032b
    ;    -- A Value indicating whether to use Schd+ as your primary e-mail calendar
    
    WebServicesLocation=PT_STRING8,0x0271
    ;
    
    RemoveSchdPlus=PT_BOOLEAN,0x344
    ;    -- A Value indicating whether to remove the Schd+ file.
    
    NumberOfMonthsFB=PT_LONG,0x0330
    ; -- Number of months of Calendar data to publish to the server
    
    FrequencyToPublishFB=PT_LONG,0x0331
    ; -- Frequency in seconds to publish Calendar data to server
    
    
    ; ************************************************************************
    ; Microsoft Exchange Server service definitions.
    
    [Microsoft Exchange Server]
    ServiceName=MSEMS
    MDBGUID=5494A1C0297F101BA58708002B2A2517
    
    MailboxName=PT_STRING8,0x6607
    ;    -- The name of the user's Exchange Server Mailbox
    
    HomeServer=PT_STRING8,0x6608
    ;    -- The name of the Microsoft Exchange Server the user should
    ;    connect to.  You can specify any Microsoft Exchange Server
    ;    in your site, and the correct Home Server will be assigned 
    ;    when the user first logs on.
    
    OfflineFolderPath=PT_STRING8,0x6610
    ;       -- The path to the Offline Store File that contains
    ;       local replicas of the user's Mailbox and Favorites.
    ;       If you do not specify a value, no Offline Store will
    ;       be created.  If you specify a path, an Offline Store
    ;       will be created and the Inbox, Outbox, Deleted Items,
    ;       and Sent Items folders will be replicated to it.
    
    OfflineAddressBookPath=PT_STRING8,0x660E
    ;    -- The path to the directory to store offline address
    ;    book files in.
    
    ExchangeConfigFlags=PT_LONG,0x6601
    ;       -- Flags that control behavior when connecting to the Exchange
    ;       Server.
    ;       The following values are possible:
    ;       VALUE           RESULT
    ;       4               Normal
    ;       6               Ask whether to connect or work offline at startup.
    ;       12              Allow clients to be authenticated via the Internet
    ;       14              Combination of 6 and 12.
    
    ConversionProhibited=PT_BOOLEAN,0x3A03
    ;       -- A boolean value indicating whether NEWPROF should
    ;       attempt to resolve the Exchange mailbox name at run time. 
    ;       If set to TRUE, NEWPROF will copy the name to the profile
    ;       without resolving it.
    ;       If FALSE, the name will be resolved. Invalid server or 
    ;       mailbox name will not be copied to the profile.
    
    OSTEncryptionType=PT_LONG,0x6702
    ;      --  A value that designates the type of encryption that is used to
    ;          compress the data in the PST:
    ;
    ;          No Encryption              0x80000000
    ;          Compressable Encryption    0x40000000
    ;          Best Encryption            0x20000000

  6. #6

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    and a bit more:
    Code:
    ; ************************************************************************
    ; Microsoft Mail service definitions.
    
    [Microsoft Mail]
    ServiceName=MSFS
    
    ServerPath=PT_STRING8,0x6600
    ;      --  The path to the users post office.  Mapped network drives, UNC and NETWARE paths
    ;          are acceptable.  NETWARE paths of the type NWServer/share:dir\dir1 are converted to 
    ;          UNC paths of the type \\NWServer\share\dir\dir1. 
    
    
    Mailbox=PT_STRING8,0x6601
    ;      --  The users mailbox name.  eg. in a NET/PO/USER address,
    ;          this is USER.  The maximum mailbox name is 10 characters.
    
    Password=PT_STRING8,0x67f0
    ;      --  The users mailbox password.  The maximum password is 8 characters.
    
    RememberPassword=PT_BOOLEAN,0x6606
    ;      --  A boolean value indicating whether the users password is
    ;          to be remembered in the profile or not.  This is useful because
    ;          if the password is remembered the user can bypass the logon prompt
    ;          if his server path, mailbox name and password are all supplied.
    
    ConnectionType=PT_LONG,0x6603
    ;      --  The connection type.  This may be one of CFG_CONN_AUTO, CFG_CONN_LAN,
    ;          CFG_CONN_REMOTE, CFG_CONN_OFFLINE as defined below.
    ;
    ;          0x0         --  LAN type connection.  Used to connect to the post office using a
    ;                          UNC path or pre-existing mapped drive.
    ;          0x1         --  Dial up connection using Dial-up Networking.
    ;          0x2         --  Not connected.
    ;          0x3         --  Automatically detect whether the connection type is LAN or REMOTE.
    ;                          This connection type is only available on Win95.
    
    UseSessionLog=PT_BOOLEAN,0x6604
    ;      --  A boolean value indicating whether session logging
    ;          is on or off.
    
    SessionLogPath=PT_STRING8,0x6605
    ;      --  The path to the session log file.
    
    EnableUpload=PT_BOOLEAN,0x6620
    ;      --  A boolean value which indicates whether mail in the outbox
    ;          is sent.
    
    EnableDownload=PT_BOOLEAN,0x6621
    ;      --  A boolean value which indicates whether mail in the server
    ;          mailbag is downloaded.
    
    UploadMask=PT_LONG,0x6622
    ;      --  A bit array which allows the user to indicate which addresses
    ;          for which the transport is to attempt delivery.  This is useful
    ;          in order to allow a user to specify that a transport only handle
    ;          delivery for a subset of the addresses it can really process.
    ;          When multiple transports are installed and the user wants a
    ;          different transport to handle some specific address types they
    ;          can use this bit array to specify that the MSMAIL transport
    ;          only handle a specific set of addresses.
    ;
    ;          Possible values as defined below include:
    ;
    ;          0x00000001      --  Local Post Office and External Post Office address types
    ;          0x00000002      --  PROFS address types
    ;          0x00000004      --  SNADS address types
    ;          0x00000008      --  MCI address types
    ;          0x00000010      --  X.400 address types
    ;          0x00000040      --  FAX address types
    ;          0x00000080      --  MHS address types
    ;          0x00000100      --  SMTP address types
    ;          0x00000800      --  OfficeVision address types
    ;          0x00001000      --  MacMail address types
    ;          0x000019df      --  All of the above address types
    
    NetBiosNotification=PT_BOOLEAN,0x6623
    
    ;      --  The polling interval in minutes when the transport
    ;          checks for new mail.  1 <=polling interval <= 9999
    
    NewMailPollInterval=PT_STRING8,0x6624
    ;      --  A boolean value which indicates whether a netbios notification
    ;          is sent to a recipients transport when mail is delivered to
    ;          their server inbox.
    
    DisplayGalOnly=PT_BOOLEAN,0x6625
    ;      --  A boolean value which, if TRUE, only displays the Microsoft Mail Global Address
    ;          list for name selection.  The Postoffice list, external post office lists, and gateway
    ;          address lists are not shown.
    
    UseHeadersOnLAN=PT_BOOLEAN,0x6630
    ;      --  A boolean value which indicates whether the user wants to enable
    ;          headers while working on the LAN.  Headers mode allows the user
    ;          to download message headers and selectively choose which mail
    ;          to download.
    
    UseLocalAdressBookOnLAN=PT_BOOLEAN,0x6631
    ;      --  A boolean value which indicates whether the user wants to use
    ;          name resolution based on a local copy of the server address book
    ;          rather than the server address book itself.
    
    UseExternalToHelpDeliverOnLAN=PT_BOOLEAN,0x6632
    ;      --  A boolean value which indicates whether EXTERNAL.EXE, a server process, should be used
    ;          to deliver submitted mail messages.  This is sometimes useful when mail is running 
    ;          on a slow LAN connection.
    
    UseHeadersOnRAS=PT_BOOLEAN,0x6640
    ;      --  A boolean value which indicates whether the user wants to enable
    ;          headers while working over a slow speed link.  Headers mode
    ;          allows the user to download message headers and selectively
    ;          choose which mail to download.
    
    UseLocalAdressBookOnRAS=PT_BOOLEAN,0x6641
    ;      --  A boolean value which indicates whether the user wants to use
    ;          name resolution based on a local copy of the server address book
    ;          rather than the server address book itself.
    
    UseExternalToHelpDeliverOnRAS=PT_BOOLEAN,0x6639
    ;      --  A boolean value which indicates whether EXTERNAL.EXE, a server process, should be used
    ;          to deliver submitted mail messages.  This speeds up message delivery when mail is
    ;          running on a Dial-up network connection.
    
    ConnectOnStartup=PT_BOOLEAN,0x6642
    ;      --  A boolean value which indicates that a Dial-up Network connection should
    ;          be established when the transport provider starts up.
    
    DisconnectAfterRetrieveHeaders=PT_BOOLEAN,0x6643
    ;      --  A boolean value which indicates that a Dial-up Network connection should
    ;          be automatically terminated when headers are finished downloading.
    
    DisconnectAfterRetrieveMail=PT_BOOLEAN,0x6644
    ;      --  A boolean value which indicates that a Dial-up Network connection should
    ;          be automatically terminated after mail has finished being sent
    ;          received.
    
    DisconnectOnExit=PT_BOOLEAN,0x6645
    ;      --  A boolean value which indicates that a Dial-up Network connection should
    ;          be automatically terminated when the provider is exited.
    
    DefaultDialupConnectionName=PT_STRING8,0x6646
    ;      --  The name of the Dial-up Network profile that the transport will use by
    ;          default to attempt the connection.
    
    DialupRetryCount=PT_STRING8,0x6648
    ;      --  Number of times to attempt dial for connection.
    ;          1 <=retry attempts <= 9999
    
    DialupRetryDelay=PT_STRING8,0x6649
    ;      --  Delay between retry attempts in seconds.
    ;          30 <=retry delay <= 9999
    
    
    ; ************************************************************************
    ; Personal Folders service definitions.
    
    [Personal Folders]
    ServiceName=MSPST MS
    
    AliasServiceName=PT_STRING8,0x3001
    ;    -- Name which will appear in the profile service list and in the 
    ;       Folder View.
    
    Comments=PT_STRING8,0x3004
    ;    -- Text which will appear in the comments area of the service properties.
    
    PathToPersonalFolders=PT_STRING8,0x6700
    ;      --  Path to personal folders.
    
    RememberPassword=PT_BOOLEAN,0x6701
    ;      --  A boolean value that determines if the personal folders password
    ;          should be cached.
    
    EncryptionType=PT_LONG,0x6702
    ;      --  A value that designates the type of encryption that is used to
    ;          compress the data in the PST:
    ;
    ;          No Encryption              0x80000000
    ;          Compressable Encryption    0x40000000
    ;          Best Encryption            0x20000000
    
    Password=PT_STRING8,0x6703
    ;      --  PST password.
    
    
    ; ************************************************************************
    ; Personal Address Book service definitions.
    
    [Personal Address Book]
    ServiceName=MSPST AB
    
    ABServiceName=PT_STRING8,0x3001
    
    PathToPersonalAddressBook=PT_STRING8,0x6600
    ;      --  Path to personal address book.
    
    ViewOrder=PT_LONG,0x6601
    ;      --  Determines if PAB entries are first, last, or last, first.
    ;      
    ;          first last                0
    ;          last, first               1
    
    
    ; ************************************************************************
    ; Outlook Address Book service definitions.
    
    [Outlook Address Book]
    ServiceName=CONTAB
    Ben=PT_STRING8,0x6700
    ;      --  Dummy property.  Do not modify.
    
    OABViewOrder=PT_BOOLEAN,0x6602
    ;    -- TRUE=Last, First
    ;       FALSE=First Last
    
    ; ************************************************************************
    ; Section 7 - Mapping for internet account properties.  DO NOT MODIFY.
    ; ************************************************************************
    
    ; Internet E-Mail service Settings/Definitions
    ; In a Corporate or Workgroup configuration, the only type of account that
    ; can be created is an I_MAIL (POP3) account. You can use settings from 
    ; both the [Internet E-mail] and [I_Mail] sections below.
    ; 
    
    [Internet E-Mail]
    ServiceName=IMAIL
    ; When creating an Internet E-Mail service, both AccountName and
    ; LongAccountName MUST BE specified!
    
    AccountName=PT_STRING8,0x661f
    ; This should be exactly the same as the I_Mail AccountName
    ; property.
    
    LongAccountName=PT_STRING8,0x3001
    ; This should be the " Internet E-mail - " + the AccountName
    ; property. For example, if AccountName="foo" this
    ; should be "Internet E-mail - foo"
    
    [I_Mail]
    ; *****************************
    ; *** Mail Account Settings ***
    ; *****************************
    ; Configurable settings for POP3 (Corporate and Intenet Only configs)
    ; and IMAP (Internet Only config only) mail accounts
    
    AccountName=PT_STRING8,0x1235
    ; The name of the account that appears in the Account List.
    
    ConnectionType=PT_LONG,0x1239
    ; Values:
    ; 0 = Connect using local area network (LAN).
    ; 1 = Connect using Internet Explorer's or a 3rd party dialer.
    ; 2 = Connect using modem and the Dial-up Networking connection
    ;       specified in the Connectoid property.
    
    Connectoid=PT_STRING8,0x123A
    ; Specify the existing Dial-up Networking connection to use.

  7. #7

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    last bit:

    Code:
    ; -----------------------------
    ; --- POP3 Account Settings ---
    ; -----------------------------
    
    POP3Server=PT_STRING8,0x13C4
    ; Specifies the name of the POP3 server used for incoming messages.
    
    POP3UseSicily=PT_BOOLEAN,0x13C8
    ; Set to 1 if you want to use Secure Password Authentication to logon
    ; to the POP3 server.
    
    POP3LogonName=PT_STRING8,0x13C5
    ; If POP3UseSicily is turned on, this sets the name used to logon
    ; to the POP3 server.
    
    POP3Port=PT_LONG,0x13C9
    ; Specfies the port number used to connect to the POP3 server.
    
    POP3SSL=PT_BOOLEAN,0x13CA
    ; Set to 1 to use the SSL (Secure Sockets Layer) security protocal to
    ; connect to the POP3 server.
    
    POP3TimeOut=PT_LONG,0x13CB
    ; Specifies how long to wait for a response for the server before
    ; stopping to attempt to send or receive messages. Possible values:
    ; 30 = 30 seconds
    ; 60 = 1 minute
    ; 90 = 1 minute 30 seconds
    ; 120 = 2 minutes
    ; 150 = 2 minutes 30 seconds
    ; 180 = 3 minutes
    ; 210 = 3 minutes 30 seconds
    ; 240 = 4 minutes
    ; 270 = 4 minutes 30 seconds
    ; 300 = 5 minutes
    
    POP3LeaveOnServer=PT_BOOLEAN,0x13CC
    ; Set to 1 to store a copy of all sent and received messages on the
    ; POP3 server.
    
    POP3RemoveExpired=PT_BOOLEAN,0x13CE
    ; If POP3LeaveOnServer is turned on, set to 1 to delete messages on
    ; the server after a specific number of days (see also
    ; POP3ExpireDays).
    
    POP3ExpireDays=PT_LONG,0x13CF
    ; If POP3LeaveOnServer and POP3RemoveExpired are turned on, sets
    ; the number of days after which messages left on the server will
    ; be deleted.
    
    POP3RemoveDeleted=PT_BOOLEAN,0x13CD
    ; This property is only supported on Outlook 98 (8.5)or higher! If
    ; you try to use it on Outlook 97 (8.0x) the account will not be
    ; created.
    ; If POP3LeaveOnServer is turned on, set to 1 to delete a message
    ; from the server when the message is deleted from the Deleted
    ; Items folder on the local machine.
    
    ; -----------------------------
    ; --- SMTP Account Settings ---
    ; -----------------------------
    
    SMTPServer=PT_STRING8,0x1428
    ; Specifies the name of the SMTP server used for outcoming messages.
    
    SMTPUseSicily=PT_LONG,0x142C
    ; Values:
    ; 0 = No server authentication required.
    ; 1 = Use Secure Password Authentication, or set SMTP server logon
    ;       name using SMTPLogonName.
    
    SMTPLogonName=PT_STRING8,0x1429
    ; If SMTPUseSicily is set to 1, this sets the name used to logon to
    ; the SMTP server.
    
    SMTPPort=PT_LONG,0x142D
    ; Specfies the port number used to connect to the SMTP server.
    
    SMTPSSL=PT_BOOLEAN,0x142E
    ; Set to 1 to use the SSL (Secure Sockets Layer) security protocal to
    ; connect to the SMTP server.
    
    SMTPTimeOut=PT_LONG,0x142F
    ; Specifies how long to wait for a response for the server before
    ; stopping to attempt to send or receive mail messages. Values are
    ;  the same as POP3TimeOut.
    
    SMTPDisplayName=PT_STRING8,0x1430
    ; Specifies the  name associated with the email address.
    
    SMTPOrgName=PT_STRING8,0x1431
    ; Specifies the group or organization.
    
    SMTPEmailAddress=PT_STRING8,0x1432
    ; Specifies the email address. Must be in the format name@company
    
    SMTPReplyAddress=PT_STRING8,0x1433
    ; Specifies that replies to outgoing email should be sent to this
    ; email address.
    
    SMTPSplitMessages=PT_BOOLEAN,0x1434
    ; This property is only supported on Outlook 98 (8.5) or higher! If
    ; you try to use it on Outlook 97 (8.0x) the account will not be
    ; created.
    ; Set to 1 to break up outgoing messages, so that each message is
    ; smaller than the file size indicated by SMTPSplitSize.
    
    SMTPSplitSize=PT_LONG,0x1435
    ; The maximum size, in KB, of a piece of a split message.

  8. #8

    SYNACK's Avatar
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    The PRF seems alright, it is set to overwrite and set to default as it should.

  9. Thanks to SYNACK from:

    Oaktech (1st September 2011)

  10. #9
    davipton's Avatar
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    Oaktech,

    I guess from your posting that you are running a Community Connect network? If so, which version 3 or 4? When we moved to CC4 I had to change the location in the RMMC from being X:\...... to \\servername\share\Exchange.prf as the X drive is not used. If you are using CC3 you can use the X drive as you have stated.

    David

  11. Thanks to davipton from:

    Oaktech (1st September 2011)

  12. #10

    Oaktech's Avatar
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    Thanks for the input chaps... we are still cc3 (and likely to stay cc3 for a while, probably then go to vanilla microsoft) so the x drive is not an option. We currently have RM working on it with us, but they've been looking at it on 3rd line for over a week now and not been able to fix it.

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    davipton's Avatar
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    Hi Oaktech,

    I've just been comparing our prf file to yours that you posted. I'm no expert when it comes to all the settings in the PRF files. Near the top in the "Section 2 - Services in profile" section we have a Service3 and Service4 in yours you have REM'ed out some settings in Service2 and all of Service3. This is what mines looks like:

    [Service2]
    ;-----------------------------------------------<START OF EDITABLE VALUES>

    HomeServer=EXCHANGESERVERNAME

    ;-------------------------------------------------<END OF EDITABLE VALUES>

    ConversionProhibited=True
    MailboxName=%USERNAME%
    OfflineFolderPath=N:\My E-mail\Outlook\Outlook.OST
    OSTEncryptionType=0x80000000

    [Service3]
    EncryptionType=0x80000000
    PathToPersonalFolders=N:\My E-mail\Outlook\personal.pst

    [Service4]
    Ben = True

    [RM]
    Version=2

    I do not necessarily know what you have been told to REM or not and i do not necessarily know what impact these settings might have on outlook connecting to the exchange server.

    I hope this might shed some light on your issue, would be very interested in what gets done to resolve your issue.

    Regards,
    David

  14. Thanks to davipton from:

    Oaktech (2nd September 2011)

  15. #12

    Oaktech's Avatar
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    right, i seem to have a new problem...

    RM have fiddled with it a bit, i've fiddled with it a bit, and we have now come to a new problem, which RM has pretty much washed their hands of.

    when the user opens out look for the first time it errors saying that there is no connection to the exchange server and that outlook must be online for the operation to complete. it then brings them to a screen to configure exchange accounts. i picks up the username correctly depending on who is logged in, but the server name is not recognised because it has a whole pile of AD garbage in front of it so it is not in a format the box can recognise, the server name it sticks in the box is (sanitized):

    /o=OURSCHOOLNAME/ou=First Administrative Group/cn=Configuration/cn=Servers/cn=OURMAILSERVERNAME

    if for a test user i edit the server name manually and insert:

    OURMAILSERVERNAME.internal

    in the box, it fixes it and seems to fix it forever.

    I have no idea where that server name string is being picked up from, and as RM have said they can't help any more we are screwed, or we have to manually edit the string everytime a user logs on, which is just a nightmare scenario.

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    Thinking aloud... your appear to have AutoDiscovery configuration stuff in "our policy" mixed with the PRF configuration stuff, and it's not obvious to me which one is winning. I would definitely want to see what happens if you temporarily turn off the 'auto configure' setting, and logon as a CC3 account that's just had it's profile reset.

    Plus, for O2K3 and O2K7 at least, having just the NetBIOS name e.g. EXCHANGEBOX rather than a FQDN for the HomeServer= setting definitely works for CC3 systems - might be a reason but I don't really get why you need the FQDN in there.

  17. #14

    Oaktech's Avatar
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    I was advised to put the suffix in there by RM, but i have now removed it from a test version of the prf and i still have the same issue, i'm awaiting my network manager to turn up so i can query removing the auto discover features, and also removing the 'enable auto configure profile based on primary smtp address' setting which i've also found turned on in gpo.

  18. #15

    Ric_'s Avatar
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    I know that this appears to be a RM-ish problem, but have you tried creating a new user without any profile settings and loading up Outlook? Autodiscover should then configure Outlook for you. IIRC you don't need to fiddle with GPO settings with Exchange 2010 and Outlook 2010.

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