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Office Software Thread, Outlook 2007 Hangs on Closing in Technical; Hi, We have Office 2007, using Exchange 2007. Some of our laptop users have Cached Mode for Exchange turned on. ...
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    trolley01's Avatar
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    Outlook 2007 Hangs on Closing

    Hi,

    We have Office 2007, using Exchange 2007. Some of our laptop users have Cached Mode for Exchange turned on. On a couple of these laptops (and only a couple) when the user closes the Outlook window, it doesn't actually stop the Outlook process. This means that the user cannot re-open Outlook until they log off and then log back on.

    If we turn off Cached Mode for Exchange, Outlook closes properly and can be re-opened.

    We have tried deleting the OST file and letting Outlook re-create it, but it does the same. New user profiles have no difference either.

    We are using Office 2007 with Service Pack 2.

    Any suggestions welcome.

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    trolley01's Avatar
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    Anyone?

    Even a random suggestion might work! At a bit of a loss here...

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    I'd suggest you try disabling all outlook addins. Sometimes these will keep it open if trying to access it.

    Steve

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    trolley01 (24th May 2011)

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    trolley01's Avatar
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    steve21, you my man are a saviour.

    All working, and one happy customer.

    For info: it is either the Adobe PDFM add-in, or the Outlook Mobility Add-in which stops it closing. Either way, both are administrator add-ins and can only be disabled when logged on with a user with appropriate rights.

    Not sure which of the two it is, didn't get enough time to test it. I have a sneaking suspicion it might be the Adobe one though.

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    Quote Originally Posted by trolley01 View Post
    steve21, you my man are a saviour.

    All working, and one happy customer.
    Customer?!? I get paid? Jk jk. But hey it's working! Glad to help.

    Steve



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