Office Software Thread, Outlook 2007 Hangs on Closing in Technical; Hi,
We have Office 2007, using Exchange 2007. Some of our laptop users have Cached Mode for Exchange turned on. ...
20th May 2011, 12:33 PM #1
Outlook 2007 Hangs on Closing
We have Office 2007, using Exchange 2007. Some of our laptop users have Cached Mode for Exchange turned on. On a couple of these laptops (and only a couple) when the user closes the Outlook window, it doesn't actually stop the Outlook process. This means that the user cannot re-open Outlook until they log off and then log back on.
If we turn off Cached Mode for Exchange, Outlook closes properly and can be re-opened.
We have tried deleting the OST file and letting Outlook re-create it, but it does the same. New user profiles have no difference either.
We are using Office 2007 with Service Pack 2.
Any suggestions welcome.
24th May 2011, 10:10 AM #2
Even a random suggestion might work! At a bit of a loss here...
24th May 2011, 10:16 AM #3
I'd suggest you try disabling all outlook addins. Sometimes these will keep it open if trying to access it.
Thanks to Steve21 from:
trolley01 (24th May 2011)
24th May 2011, 10:29 AM #4
steve21, you my man are a saviour.
All working, and one happy customer.
For info: it is either the Adobe PDFM add-in, or the Outlook Mobility Add-in which stops it closing. Either way, both are administrator add-ins and can only be disabled when logged on with a user with appropriate rights.
Not sure which of the two it is, didn't get enough time to test it. I have a sneaking suspicion it might be the Adobe one though.
24th May 2011, 10:33 AM #5
Customer?!? I get paid? Jk jk. But hey it's working! Glad to help.
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