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Office Software Thread, [solved] user error !!!Display names OWA 2003 different to Outlook 2003 urgent in Technical; odd issue here guys a member of staff ( SLT ) has married and needed the surname changing for email ...
  1. #1
    round2it's Avatar
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    [solved] user error !!!Display names OWA 2003 different to Outlook 2003 urgent

    odd issue here guys

    a member of staff (SLT) has married and needed the surname changing for email etc

    we use outlook web access and outlook 2003 exchange 2003

    changed name in AD to what it should be using the general tab of the user

    added new smtp email address alias set as primary

    this is where the problem is

    Sending email from Outlook the name is working as it should but when the user sends an email using outlook web access the recipient sees the users old name.

    what have i missed here

    i really need some help on this one quite urgent

    thanks in advance
    Last edited by round2it; 11th November 2010 at 06:18 PM.

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    mb2k01's Avatar
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    Rather than changing details on the general tab, I would normally do it by right-clicking and renaming the user.
    Can you confirm that you changed the first/last name AND display name in the general tab?
    If so, can you tell me if you have x.400 properties on the user?
    Failing that, potentially the GAL may not be replicating?

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    round2it (11th November 2010)

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    round2it's Avatar
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    I just had a face slap moment

    Thanks for that

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    round2it's Avatar
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    i forgot to actually rename the user changing the settings in the general tab does not change the user grrrrrrrrrrrr i really should think these things through.

    thanks for the quick reply

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