Office Software Thread, [solved] user error !!!Display names OWA 2003 different to Outlook 2003 urgent in Technical; odd issue here guys
a member of staff ( SLT ) has married and needed the surname changing for email ...
11th November 2010, 04:07 PM #1
[solved] user error !!!Display names OWA 2003 different to Outlook 2003 urgent
odd issue here guys
a member of staff (SLT) has married and needed the surname changing for email etc
we use outlook web access and outlook 2003 exchange 2003
changed name in AD to what it should be using the general tab of the user
added new smtp email address alias set as primary
this is where the problem is
Sending email from Outlook the name is working as it should but when the user sends an email using outlook web access the recipient sees the users old name.
what have i missed here
i really need some help on this one quite urgent
thanks in advance
Last edited by round2it; 11th November 2010 at 07:18 PM.
11th November 2010, 04:34 PM #2
Rather than changing details on the general tab, I would normally do it by right-clicking and renaming the user.
Can you confirm that you changed the first/last name AND display name in the general tab?
If so, can you tell me if you have x.400 properties on the user?
Failing that, potentially the GAL may not be replicating?
Thanks to mb2k01 from:
round2it (11th November 2010)
11th November 2010, 04:44 PM #3
I just had a face slap moment
Thanks for that
11th November 2010, 07:16 PM #4
i forgot to actually rename the user changing the settings in the general tab does not change the user grrrrrrrrrrrr i really should think these things through.
thanks for the quick reply
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