Office Software Thread, Word 2003 - hanging for 5 seconds in Technical; We are having a weird issue with Word 2003 on a single workstation. Whenever word is opened, or alt tab'd ...
24th August 2010, 06:25 AM #1
Word 2003 - hanging for 5 seconds
We are having a weird issue with Word 2003 on a single workstation. Whenever word is opened, or alt tab'd to, or a new/existing document opened, it takes up to 5 seconds for Word to become active.
Its as if its waiting for something, then timing out.
I cant really think of what it might be.. Any suggestions what I could look for?
24th August 2010, 07:29 AM #2
I would say one of two things I can think of off the top of my head
1. Delete the default.dot ( default template for word from at least the users profile that it effects, if not find all of them and delete all of them) re launch and test - word should re create the default template
2. Delete the local profile and get said user to log back in ( obviously depending on what type of profiles you use. Might be worth using delprof or the likes to remove them all from that one work station
3. As a very last resort maybe re image said work station and try again - I would also ensure all drivers ( chipset / sata / NIC , etc ) are all up to date.
24th August 2010, 09:13 AM #3
Another thing that can slow down Office apps is the recently used files list. If an entry is for a file that is no longer accessible, Office pauses while it tries to find.
24th August 2010, 11:22 AM #4
Also do they have a printer local to them for example as printers can cause all sorts to go wrong in word.
24th August 2010, 12:08 PM #5
- Rep Power
It could be worth looking to see if your AV is set to scan "on open" on that particular machine, might be the cause!
24th August 2010, 12:14 PM #6
Is it looking for the default printer, which isn't online? Excel 2003 does this when it can't find the default printer.
24th August 2010, 02:12 PM #7
This is one of the head-honcho's workstations, so reimaging it or deleting his (local) profile is not an option.
Thanks for the suggestions, will go and check it out again tomorrow
7th September 2010, 07:28 PM #8
- Rep Power
I've seen Word lag when it thinks there is still a shared or mapped drive that no longer is there or can't be reached.
7th September 2010, 07:32 PM #9
Isn't that more or less what was said here
Originally Posted by jmair
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