+ Post New Thread
Results 1 to 3 of 3
Office Software Thread, Word saving problems in Technical; We have a rare (but none-the-less, re-occuring) problem with Word (and sometimes Publisher, but nowhere near as often). For some ...
  1. #1

    Join Date
    Mar 2010
    Location
    Isle of Wight
    Posts
    28
    Thank Post
    1
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Word saving problems

    We have a rare (but none-the-less, re-occuring) problem with Word (and sometimes Publisher, but nowhere near as often).

    For some reason when working on Word, a user goes to click on the 'Save' button, nothing happens. Same goes for clicking on 'Save As ...'. Absolutely nothing happens. Clicking on the save to PDF/XPS button does, however, give the save dialog box, but only to save as PDF/XPS (as it should).

    The fix for this is (so far), is to get the user to logout of the PC, then log back in. This is ok as long as the user has basic text, tables and pictures on the document, as the work can be copied out of Word and into Wordpad (it's just Word that has this problem, no other program does).

    Unfortunately, due to the type of user account that is most used, we can't look at any system/reg settings because of restrictions, and logging the user out for one of us to log in fixes the problem anyway.

    In a way this wouldn't be as bad if user's saved their work as soon as they create the documents ... but 90% of the time, the user has done "hours of work" only to find they cannot save.

  2. #2
    tinmanjo's Avatar
    Join Date
    Mar 2010
    Posts
    16
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    From what I can remember we found it to be caused by either an adobe addon or Endnote (Cite while you write), one of these was causing problems so the Save As dialog wouldnt appear.

    If not try and delete the default template .dot file because this could be corrupt which can cause a whole load of problems.


  3. #3

    Join Date
    Mar 2010
    Location
    Isle of Wight
    Posts
    28
    Thank Post
    1
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    tinmanjo - Cheers, shall give it a go

SHARE:
+ Post New Thread

Similar Threads

  1. [MS Office - 2003] Word saving 0kb files
    By Paid_Peanuts in forum Office Software
    Replies: 3
    Last Post: 12th May 2009, 07:28 PM
  2. [MS Office - 2003] Problems saving Publihser 2003 files
    By adamf in forum Office Software
    Replies: 4
    Last Post: 15th April 2009, 10:55 AM
  3. MS Word Problems
    By Chuckster in forum Windows
    Replies: 8
    Last Post: 25th November 2008, 12:06 AM
  4. [MS Office - XP] Word file saving
    By cantthinkofanickname in forum Office Software
    Replies: 0
    Last Post: 10th September 2008, 02:48 PM
  5. Office 2007, problems with saving/printing
    By maniac in forum Windows
    Replies: 2
    Last Post: 24th September 2007, 10:30 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •