Office Software Thread, Problems starting Word in Technical; Yesterday, when I started Word by clicking on the "W" icon, I got the following dialogue boxes:
Message 1: "Microsoft ...
29th January 2009, 08:58 PM #1
- Rep Power
Problems starting Word
Yesterday, when I started Word by clicking on the "W" icon, I got the following dialogue boxes:
Message 1: "Microsoft Office Word has encountered a problem and needs to close. The information you are working on might be lost..... Send error report?....."
Message 2: About failing to start last time and do you want to open Word in safe mode.
Word opens in Safe mode but if you anwer 'No' it goes into an endless loop of these two messages.
WHAT I DID
I uninstalled then reinstalled Word. But I still have the problem.
Word WILL start okay, however, if I click on a Word file.
Any help would be appreciated
30th January 2009, 08:41 AM #2
We deleted the Application Data folder for the affected User(s) since other people could use it fine.
I think since then, it's just normal.dot which causes the problem - it's located in Application Data\Microsoft\Word (or somewhere simple like that).
You'll lose any customisation you made, since that's where it's stored, but Word should open again.
30th January 2009, 09:21 AM #3
DrPerception should be right with this - we used to have problems. Delete the Normal.doc for that user and it gets it working again.
30th January 2009, 02:56 PM #4
- Rep Power
Thanks, but this is the odd part
Thank you for your advice Hightower and Dr Perceptron. You are quite right. Unfortunately I've lost my customizations (quite extensive as I've been writing a book).
Here is the odd part. If you click on the old (corrupted??) Normal.dot file, Word opens just fine!!!
Can anyone explain?
By Chuckster in forum Windows
Last Post: 25th November 2008, 01:06 AM
By markwilliamson2001 in forum Windows
Last Post: 22nd November 2007, 02:06 PM
By pallen in forum Windows
Last Post: 25th October 2007, 04:04 PM
By beeswax in forum Windows
Last Post: 15th August 2007, 01:05 AM
By Gambit in forum Educational Software
Last Post: 12th April 2007, 08:13 AM
Users Browsing this Thread
There are currently 1 users browsing this thread. (0 members and 1 guests)
Tags for this Thread