+ Post New Thread
Results 1 to 7 of 7
Office Software Thread, Outlook unable to send files in Technical; I have a PC in the school that is unable to send files that are attached via outlook. I have ...
  1. #1

    nephilim's Avatar
    Join Date
    Nov 2008
    Location
    Dunstable
    Posts
    11,807
    Thank Post
    1,624
    Thanked 1,880 Times in 1,397 Posts
    Blog Entries
    2
    Rep Power
    423

    Outlook unable to send files

    I have a PC in the school that is unable to send files that are attached via outlook.

    I have tried several times to resolve the issue but it keeps coming back. I have uninstalled and re installed, restored back to a previous date, re installed windows and started from scratch, and did a complete system restore using the system disk, and still no joy.

    We do not use an exchange server (when we did we had this problem all the time and taking it out resolved the issue), so basically it just sends and recieves from the county webmail system, but still having no joy.

    If anyone can give me any help that would be brilliant.

    Thanks

    Carl

  2. #2

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,568 Times in 1,250 Posts
    Rep Power
    340
    So just to clarify, you can send and recieve e-mail, but if you attach a file and try to send it, it gets rejected?

    If that's the case file attachment size maybe an issue and many schools have security in place to prevent attachments of more common extensions (such as .zip, .doc, .scr etc) to prevent the spread of viruses.

  3. #3

    elsiegee40's Avatar
    Join Date
    Jan 2007
    Location
    Kent
    Posts
    10,709
    Thank Post
    1,784
    Thanked 2,170 Times in 1,605 Posts
    Rep Power
    770
    As Michael said the attachment size is usually the main culprit.
    - Try sending a really small .txt document
    - Try zipping what is to be sent

    I believe that M$ prevent certain file suffices from being sent (e.g. .exe) in case they have a virus payload - zip will get round that too.

    Is this problem user or PC specific? Can another user on this PC send emails?

  4. #4

    nephilim's Avatar
    Join Date
    Nov 2008
    Location
    Dunstable
    Posts
    11,807
    Thank Post
    1,624
    Thanked 1,880 Times in 1,397 Posts
    Blog Entries
    2
    Rep Power
    423
    i have sent jpgs, zip folders, word documents, none of which go through. without the attachments the emails go through fine, no problem what so ever, but with the attachments they say they get sent, but don't get through the other end.

    its baffling.

  5. #5

    elsiegee40's Avatar
    Join Date
    Jan 2007
    Location
    Kent
    Posts
    10,709
    Thank Post
    1,784
    Thanked 2,170 Times in 1,605 Posts
    Rep Power
    770
    Another thought. Check your AV!

    I remember having problems in the past where the AV was stopping emails with attachments going out!

  6. #6

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,568 Times in 1,250 Posts
    Rep Power
    340
    Possibly AV software as elsiegee40 says, but more likely filtering. It sounds as though the e-mail is being sent and appears in your Sent Items, but isn't being received the other end.

    I would contact your ISP or LA (whoever provides your internet/filtering) and they should be able to give you some answers.

  7. #7

    nephilim's Avatar
    Join Date
    Nov 2008
    Location
    Dunstable
    Posts
    11,807
    Thank Post
    1,624
    Thanked 1,880 Times in 1,397 Posts
    Blog Entries
    2
    Rep Power
    423
    Just got off the phone to the LA, and they said the account was not properly set up, so its been fixed. However I did nothing out of the ordinary when I set it up so I think they have been fiddling with settings without letting me know.

SHARE:
+ Post New Thread

Similar Threads

  1. Students send staff files
    By adamyoung in forum How do you do....it?
    Replies: 14
    Last Post: 11th December 2008, 07:01 PM
  2. Outlook PRF files
    By MK-2 in forum Windows
    Replies: 0
    Last Post: 1st October 2008, 03:14 PM
  3. unable to open ms files
    By e_g_r in forum Office Software
    Replies: 7
    Last Post: 25th April 2008, 03:36 PM
  4. Outlook Express - Allow send to one email
    By googlemad in forum Windows
    Replies: 1
    Last Post: 27th February 2008, 12:54 PM
  5. Users unable to permanently delete files.
    By secman in forum Windows
    Replies: 13
    Last Post: 5th October 2006, 11:48 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •