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Office Software Thread, Excel 2013 - "There was a problem sending the command to the program" in Technical; I've just installed Office 2013 on a couple of new terminal servers. There is an issue that effects a few ...
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    Norphy's Avatar
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    Excel 2013 - "There was a problem sending the command to the program"

    I've just installed Office 2013 on a couple of new terminal servers. There is an issue that effects a few users. When these users try to open an Excel file directly through Explorer, it comes up with an error that says "There was a problem sending the command to the program". If Excel is open at the time, the file will open.

    Naturally I've googled this and followed the various suggestions. The most common one is to disable "Ignore other applications that use DDE" but that's already disabled. I've also tried the various registry hacks suggested but none of those work either.

    This is only affecting a few users, me among them, which is all the more infuriating. It seems to follow me from one machine to another as well so I assumed that it was a roaming issue but deleting the UE-V settings package for Office 2013 and deleting local user profiles from the machines made no difference.

    I'm getting annoyed with this one, can anyone help?

    Cheers
    Last edited by Norphy; 24th March 2014 at 10:25 AM.

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    LosOjos's Avatar
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    Not come across the issue myself but the first thing that comes to mind is to check the file association hasn't had any unusual arguments added, just compare the arguments on a "broken" machine with a working one and see if there's any difference. It's a long shot but maybe worth a look!

    - - - Updated - - -

    Not come across the issue myself but the first thing that comes to mind is to check the file association hasn't had any unusual arguments added, just compare the arguments on a "broken" machine with a working one and see if there's any difference. It's a long shot but maybe worth a look!

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    Norphy's Avatar
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    Thanks.

    I've checked the user hive area where file associations are set on my user and with a user which isn't affected, they're identical

    - - - Updated - - -

    Thanks.

    I've checked the user hive area where file associations are set on my user and with a user which isn't affected, they're identical

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    Norphy's Avatar
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    This appears to be a problem with UE-V v2. The new version has put in a user-controlled control panel which lets you select which applications you want to sync. Disabling syncing Excel has "fixed" the problem.

    /edit it is indeed a UE-V bug:

    Hotfix Package 1 for Microsoft User Experience Virtualization 2.0
    Last edited by Norphy; 24th March 2014 at 04:10 PM.

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    dd_
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    hello Norphy
    I’m experiencing the same issue except in Word 2007. I’ve implementedthe same suggestions however the error persists.

    Environment:
    Terminal servers Citrix server - Xenapps 6.0 on Win 200764bit
    Office 2007 SP3

    Issue:
    From the desktop users double click on a word document. The result is a message displays "There wasa problem sending the command to the program".
    Word opens, however the document doesn’t.
    Occurs first time on Word start-up within that session. If Word is already open the message doesn’t display.
    All other applications ie Excel, PowerPoint behave correctly.

    Did the Microsoft hotfix resolve your excel issue on

    Cheers,
    Last edited by dd_; 11th April 2014 at 01:43 AM. Reason: typo

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    SYNACK's Avatar
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    You need to fix file associations for those users, easiest way is to recreate the profile or run a repair install of office for each user.

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    dd_
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    Thanks Synack

    Yes the workaround is to delete users profile on the new terminal servers. This works and resolves the issue. However this is a temporary workaround, and getting tiring for the 1200 users that logon to citrix.

    There’s something under the HKCU users profile causing the error.

    I’ve googled and done the recommended suggestions without success. ie

    Delete specific User keys

    • Delete registry keys

    Delete Words data key
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data

    Delete Word Options key
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Options


    Perform an Office repair under user.

    Perform an Office diagnostic under use

    Uncheck Compatibility Mode and Privilege Level. "Run as administrator". The checkbox isn't ticked in winword.exe's properties

    Change Shell Open command and remove the DDE switch from line
    "C:\Program Files\Microsoft Office\Office12\WINWORD.EXE" /n /dde
    The result: works however each time you double click a word doc launches a second (additional) Word sessions
    Also other software reliant on the DDE no longer works and has integration.

    Change printer drivers

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