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Office Software Thread, Excel 2013 crashes on opening in Technical; This is far from the only compatibility problem SMART Ink has with both Office and other standard applications. My favourite ...
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    This is far from the only compatibility problem SMART Ink has with both Office and other standard applications. My favourite is how at one point it was interfering with the current version of IE (at the time) so that a random selection of websites would simply display an entirely blank page (including our on-premises OWA).

    I have disabled SMART Ink across the entire site. Not a single person has complained.

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    Within MS Excel, if you go to File>Options>Add-Ins and within the COM section disable the Smart add-in you'll see there, the problem then disappears! NOTE for new people to this post, the problem that disappears is the EXACT one I have described, please do not confuse this with some other Excel problems.



    I have 1 laptop with this issue, odd that the rest are all ok. Cheers

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    I've only skimmed this so apologies if I'm repeating anything but we have what sounds like a similar issue which I think is to do with file associations because "open with" and then selecting the correct application and it is fine.

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    Quote Originally Posted by OxMB View Post
    I know it's been a while since I last updated this. I wanted to let you all know the cause of, and solution to the problem.

    We use Smart interactive whiteboards here. With it comes Smart Notebook and Smart drivers. I can't remember exactly which part of their software suite it is (perhaps Smart Ink), but it installs Add-Ins for the MS Office Suite.

    Within MS Excel, if you go to File>Options>Add-Ins and within the COM section disable the Smart add-in you'll see there, the problem then disappears! NOTE for new people to this post, the problem that disappears is the EXACT one I have described, please do not confuse this with some other Excel problems.

    There are various Smart related Add-Ins (I think), but we could find no adverse effects from disabling the particular add-in I described.

    It is rather surprising that Smart Tech's add-ins interfere with the type of MS Office functionality I have been discussing in this thread. I believe my boss has checked that our Smart software version is not that old. Not too pleased with Smart's software development testing in this respect.
    Just wanted to say thank you - had the exact same issue and this was a massive help - it was a really awkward thing to be searching for!

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