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Office Software Thread, Office files not opening from shares in Technical; Hi all Urgent help needed please - when anymore then 1 user goes to open a document from a share ...
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    Office files not opening from shares

    Hi all

    Urgent help needed please - when anymore then 1 user goes to open a document from a share (and it can be any share) one user opens it instantly, the rest get stuck on a downloading screen.

    This does eventually open the file, but it takes far too long to do so. It only appears to happen in Word, Powerpoint - a 3mb publisher file is fine, and pdfs etc are all fine.

    When they are waiting to download, the user also cannot then browse into the share weirdly.

    I can replicate this in the users my documents as well if I use impero to log a load on as the same user and get them all to open the same file.

    I am at a complete loss, it happens to PCs accross the network, and nothing has changed to my knowledge recently to affect this

    Has anyone else experienced similar? I urgently need to get this sorted

    Cheers

    Matt

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    DaveCoop's Avatar
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    Hi Matt, are you using Office 365? or any add ins for it? as I've had problems opening from there.

    So not sure if I can help on this but will try, First question, nothing has changed on the shares but now multiple users cannot open single files if more than one user has tried to open it. Sounds like a possible cache issue or maybe a lack of space in the users temporarily files area in there user profile.

    Disk Space: I know you've already checked but is there enough space to handle the requests

    Create a new share and try not to replicate the issue, Possibly on a different server, assign a drive map to the share, allocate it to an ICT class with the resources they need and see what happens

    let me know how you get on

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    Hi Dave

    Not using 365, no.

    Disk Space is more then ample, plenty of free space (over 300GB)
    Have created a new share, issue still replicates

    Thanks for the reply.

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    DaveCoop's Avatar
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    Hi Matt, what servers and desktops are you using ? could you create a new share for just 10 users and give them explicit rights to that folder allocate it and see what comes back

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    DaveCoop's Avatar
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    Quote Originally Posted by DaveCoop View Post
    Hi Matt, what servers and desktops are you using ? could you create a new share for just 10 users and give them explicit rights to that folder allocate it and see what comes back
    Also do you have Offline Files ON or OFF ?

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