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Office Software Thread, Outlook (Hotmail) Connector/Outlook 2010 Sync error (0x8004102A, 80041004) in Technical; I'm not a user of Outlook myself (either the 'traditional' Outlook (program) or the 'new' Outlook (E-Mail, further referred to ...
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    Outlook (Hotmail) Connector/Outlook 2010 Sync error (0x8004102A, 80041004)

    I'm not a user of Outlook myself (either the 'traditional' Outlook (program) or the 'new' Outlook (E-Mail, further referred to as 'Hotmail' to make it easier)) so this one's gotten me a little stumped.

    Since October 31st, a member of staff's Outlook has stopped synchronising her Hotmail account. At first the error log made me think it was proxy, so we've whitelisted all the addresses mentioned in the log but to no avail. This account just refuses to syc. I found some posts online mentioning different fixes..

    • Whitelisted the URLs in the error log
    • Deleted and re-added the account
    • I've explicitly given IE the proxy details (we usually use a proxy.pac)
    • I've added 'https://*.live.com' to the security exceptions
    • Reinstalled the Outlook Connector
    • Deleted the .dat files related to her account
    • Uninstalled the outlook connector so that Outlook prompts for it on-boot (as opposed to installing it separately)
    • Cursed under my breath


    Now.. I got noth'n.

    13:12:02 Synchronizer Version 14.0.6123
    13:12:02 Synchronizing Mailbox '█████████████@hotmail.com'
    13:12:02 Synchronizing Hierarchy
    13:12:02 4 folder(s) added to online store
    13:12:02 1 folder(s) updated in online store
    13:12:02 Synchronizing local changes in folder 'Inbox'
    13:12:02 Error synchronizing folder
    13:12:02 [80041004-0-0-430]
    13:12:02 Error with Send/Receive.
    13:12:02 There was an error synchronizing your folder hierarchy. Error : 80041004.
    13:12:02 Synchronizing server changes in folder 'Calendar'
    13:12:02 Synchronizing server changes in folder 'Contacts'
    13:12:02

    *******************
    13:12:02

    *Request*
    13:12:02 13:12:02:0163


    13:12:02 POST
    13:12:02 http://
    13:12:02 contacts.msn.com
    13:12:02 /ABService/ABService.asmx
    13:12:02


    13:12:02 <ABFindAll xmlns="http://www.msn.com/webservices/AddressBook&quot;> <abId>00000000-0000-0000-0000-000000000000</abId><abView>Full</abView><deltasOnly>false</deltasOnly></ABFindAll>
    13:12:02

    *Response*
    13:12:02 13:12:02:0163


    13:12:02 HTTP/1.0 407 Proxy Authentication Required

    Connection: close

    Proxy-Connection: close

    Proxy-Authenticate: NTLM

    Content-Length: 945

    Content-type: text/html




    13:12:02


    13:12:02
    13:12:02

    *******************
    13:12:02 Error with Send/Receive.
    13:12:02 There was an error synchronizing a contacts folder. Error : 80004005.
    13:12:02 Synchronizing server changes in folder 'Drafts'
    13:12:02 Synchronizing local changes in folder 'Inbox'
    13:12:02 Error synchronizing folder
    13:12:02 [80041004-0-0-430]
    13:12:02 Synchronizing server changes in folder 'Sent Items'
    13:12:02 Synchronizing server changes in folder 'Deleted Items'
    13:12:02 Synchronizing server changes in folder 'Junk E-mail'
    13:12:02 Done
    13:12:02

    *******************
    13:12:02

    *Request*
    13:12:02 13:12:02:0179


    13:12:02 POST
    13:12:02 http://
    13:12:02 mail.services.live.com
    13:12:02 /DeltaSync_v2.0.0/Settings.aspx
    13:12:02


    13:12:02 <?xml version="1.0" encoding="utf-8"?><Settings xmlns="HMSETTINGS:"><ServiceSettings><SafetySchema Version>1</SafetySchemaVersion><SafetyLevelRules><GetVersion/></SafetyLevelRules><SafetyActions><GetVersion/></SafetyActions><Properties><Get/></Properties></ServiceSettings><AccountSettings><Get><Options/><Properties/></Get></AccountSettings></Settings>
    13:12:02

    *Response*
    13:12:02 13:12:02:0179


    13:12:02 HTTP/1.0 407 Proxy Authentication Required

    Connection: close

    Proxy-Connection: close

    Proxy-Authenticate: NTLM

    Content-Length: 945

    Content-type: text/html




    13:12:02


    13:12:02

    *******************
    Last edited by Garacesh; 14th November 2013 at 10:47 AM.

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