+ Post New Thread
Results 1 to 5 of 5
Office Software Thread, Outlook freezing when clicking 'To:' in Technical; Good afternoon all, I have been looking at this all morning and I have found no help on any MSFT ...
  1. #1

    Join Date
    Mar 2012
    Location
    East Riding of Yorkshire
    Posts
    156
    Thank Post
    35
    Thanked 7 Times in 7 Posts
    Rep Power
    7

    Outlook freezing when clicking 'To:'

    Good afternoon all,

    I have been looking at this all morning and I have found no help on any MSFT KB articles or other sites or nothing on here. We have a few users using outlook 2010 that have the problem where outlook freezes for a good half an hour when they click the To button in an email to select from the address list who they want to send their email to. One one users PC I uninstalled outlook 2010 and installed 2013 installed all updates etc. Still no resolution to this annoying problem. We have tried starting outlook in Safe Mode... still no help, cleared out the unused groups/users in exchange... still no change. Has anybody found a fix for this issue or had it before? I have advised the user to use OWA for the time being but this is obviously not a permanent fix for this issue.

    Thanks

    Josh

  2. #2

    Join Date
    Jul 2007
    Location
    Lancs
    Posts
    390
    Thank Post
    45
    Thanked 23 Times in 20 Posts
    Rep Power
    18
    Are they using Cached mode? Not saying this will work but could try turning on or off.

  3. #3
    free780's Avatar
    Join Date
    Sep 2012
    Posts
    1,013
    Thank Post
    42
    Thanked 84 Times in 80 Posts
    Rep Power
    22
    Have you tried turning on outlook logging on?

    You could also try ms network monitor to see what s happening.

  4. #4
    Boredguy's Avatar
    Join Date
    Jun 2011
    Location
    Swindon
    Posts
    600
    Thank Post
    4
    Thanked 133 Times in 124 Posts
    Rep Power
    50
    Make sure you have downloaded the offline address book, otherwise it keeps wanting to run off to the remote server to check it which can add delays

  5. #5

    Join Date
    Dec 2008
    Location
    Essex
    Posts
    2,144
    Thank Post
    1
    Thanked 326 Times in 316 Posts
    Rep Power
    77
    first make sure you have tw latest cu & patch outlook & office.

    can you then check your cas server application logs.

    cached mode v online mode?

    what if you click in address book? results? Then drop down & select all users. .results?

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 1
    Last Post: 14th February 2013, 08:26 AM
  2. Replies: 0
    Last Post: 13th August 2011, 02:26 AM
  3. Exchange 2007 freezes when replying to emails
    By Altyboys in forum Enterprise Software
    Replies: 11
    Last Post: 23rd June 2011, 03:41 PM
  4. [MS Office - 2007] Access 2007 - PC's Freeze/lock up when saving to network accounts
    By firefox_2006 in forum Office Software
    Replies: 0
    Last Post: 4th February 2011, 02:10 PM
  5. Replies: 7
    Last Post: 21st September 2010, 12:34 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •