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Office Software Thread, Recovered documents in Technical; I have a situation where somehow perfectly normal, properly saved documents are being treated as recoved documents, and opened whenever ...
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    witch's Avatar
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    Recovered documents

    I have a situation where somehow perfectly normal, properly saved documents are being treated as recoved documents, and opened whenever Word is opened. Currently there are 46 of the little darlings!
    If I go to the user profile/microsoft/word there they all are - deleting them there stops them coming back but only until another lot of documents are created and saved by the children.
    The documents are definitely saved properly in the first place, so that isn't the problem
    This has only just happened but someone suggested that there is a setting somewhere in Group Policy that will prevent documents from being recovered - anyone know where it might be?

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    contink's Avatar
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    Re: Recoverd documents

    Just out of interest, are the children all using a common login?

    I ask as I seem to remember this happening with us at some point. Can't remember for the life of me how we resolved it but I think you get this problem because the synch' goes bad or something...

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    Re: Recoverd documents

    Yes, they are all using a common login

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    Re: Recoverd documents

    Where are the temp files being created? Is there a permission set that stops the pupil account from deleting the temp file?

    If they are not deleted when the document is closed then Word will attempt recovery next time it starts.

    I had a similar problem here when teachers were working on annual reports on a USB stick. A couple of teachers were removing the memory stick too soon after closing the files. This left the temp file on the stick and next time they tried to open a file they were offered the recovery options.

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    Re: Recoverd documents

    Temp files arent deleted when the account logs off

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    Re: Recoverd documents

    Have a look at where .asd files are being created. (This is set in File Locations in Word options)

    If these are found at statup Word will offer recovery of the files.

    On my setup they are in "C:\Documents and Settings\user\Application Data\Microsoft\Word"

    Are these files getting left behind when a user logs off?

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    Re: Recoverd documents

    Yep!

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    Re: Recoverd documents

    In that case try GPO

    Microsoft Office Excel 2003/Tools | Options.../Save/Save Autorecover Info

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    Re: Recoverd documents

    Ok based on what's been gleaned so far I'm guessing here but you have a roaming profile in place here, possibly with Application Data redirected to a folder on the server.

    Because there's lots of people using the same account on various machines it seems someone or lots of someones are shutting down without actually closing documents properly, etc...

    As far as I can tell the only way you're going to avoid this is to do a logout script that looks for and clears out any of the .asd (is that right cadjs?) extension files and remove them. Failing that, remove the application data redirect...

    Not sure what else to suggest I'm afraid.

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    Re: Recoverd documents

    Yes, I am sure there are .asd files lurking somewhere that are not being cleared properly.

    See the USB example above.

    If users are doing something daft (natch) then disabling autorecover seems the best option...then again are users going to complain they lost work...

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    Re: Recoverd documents

    I thought that I had disabled the auto recover but the TA running the class has just dashed in to say that there are 45 recovered documents now!
    Absolutely stuck
    Help

    for this to happen due to bad saving - every single child would have to do it wrongly and I have stood and watched them, and they are fine, so as far as I can see it isnt that.
    Neither is it machine based

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    Re: Recoverd documents

    OK can you just confirm exactly how these files are named? What is the file extension?

    Also are the students creating new documents or working from a template or previously saved file?

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    Re: Recoverd documents

    More digging reveals that, yes, the files are definitely being autorecovered and saved under the user profiles.
    I cannot find out where the setting is that is allowing this - done the GPO thing with no response.
    I will have to try the logoff script I suppose
    Sorry to be a pain but what exactly would I put in it?
    Feeling dim today

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    Re: Recoverd documents

    Quote Originally Posted by WITCH
    I will have to try the logoff script I suppose
    Sorry to be a pain but what exactly would I put in it?
    Feeling dim today
    You'd need to find out where the auto-recover files are actually being saved to first then with that you should be able to play with this little script to do what you need:

    remove profiles from Docs&Settings

    ... that does more than you need but should provide the basis for what you want.

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    Re: Recoverd documents

    Quote Originally Posted by contink
    You'd need to find out where the auto-recover files are actually being saved to first
    Further to the PM's I'd need to know this info' first before I could offer any help with getting a script to try and sort the problem.

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