Office Software Thread, Outlook folder disappeared in Technical; Hey, - hope this is in the right section.
We have a PC which uses the proper application for Outlook ...
8th May 2013, 12:26 PM #1
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Outlook folder disappeared
Hey, - hope this is in the right section.
We have a PC which uses the proper application for Outlook (not webbased) - she moved a folder with emails in it from one subfolder, back to 'under the inbox' so still as a folder in its own right.
It has now disappeared. The emails have also gone (tried searching all items and they aren't there either).
When she logs on to the web based outlook, it is where she moved it to though! So not sure why Outlook isn't showing this, especially as the move was done in Outlook.
Anyone seen this before?
8th May 2013, 12:50 PM #2
Sounds like a local cache has not updated perhaps if you are running Outlook in cached mode.
8th May 2013, 01:44 PM #3
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Ok - silly question - how do I update that? I have rebooted etc.
8th May 2013, 02:05 PM #4
In the past i have found it to get "stuck" If you close outlook go into the control panel delete the mail profile and create a new one it will give it a kick up the rear.
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