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Office Software Thread, Word Crash in Technical; can anyone explain this log, one of my users every month to 6 weeks will be in the middle of ...
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    Word Crash

    can anyone explain this log, one of my users every month to 6 weeks will be in the middle of having multiple documents and word will lock up and crash:


    Fault bucket , type 0
    Event Name: AppHangTransient
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: WINWORD.EXE
    P2: 14.0.6129.5000
    P3: 5082f354
    P4: unknown
    P5: unknown
    P6: unknown
    P7: unknown
    P8:
    P9:
    P10:

    Attached files:

    These files may be available here:


    Analysis symbol:
    Rechecking for solution: 0
    Report Id: bcf9209a-ac1a-11e2-8fbf-0025b30e2220
    Report Status: 1

  2. #2

    LosOjos's Avatar
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    Can't explain the log I'm afraid, but a single Word crash every 4-6 weeks seems like pretty good going to me... I can have it crash a couple of times a day if I'm in and out of a lot of documents!

    Have you checked if they have any add ins installed? Always a prime culprit for unexplained crashes, especially if the developer hasn't included any form of error handling beyond "On Error Resume Next"

  3. #3

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    that is what I said to the user 4-6 weeks was good, but they raise a job every time it happens lol, there are not additional plugins just standard install of office 2010

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    Hi, If I may ask, how much RAM is this user running in their PC? Also, is it always crashing when the same documents are being opened? Could be a memory leak or a corrupt document causing it.

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    JHLEHS's Avatar
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    I agree with you lloydb my guess is maybe a corrupted document. If it you can open up the corrupted document with offenoffice or libreoffice and repair document and try again. Or try and copy contents from doc,

  6. Thanks to JHLEHS from:

    lloydb (25th April 2013)

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    @JHLEHS Exactly!

  8. Thanks to lloydb from:

    JHLEHS (25th April 2013)



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