Office Software Thread, M$ issue which I cant get rid of in Technical; Hi all,
Since we moved to office 2013 we have had an issue with Outlook, our staff are finding that ...
19th April 2013, 10:07 AM #1
- Rep Power
M$ issue which I cant get rid of
Since we moved to office 2013 we have had an issue with Outlook, our staff are finding that when outlook is open and the close the lid of the laptop, the laptop hibernates, but when the lid is re-opened users are either presented with a black screen which they cant do anything with or, the laptop comes back and Outlook has crashed and locked up. In both cases users are forced to do a hard reset as this is their only option. The only real solution we have found is to modify the power settings so the machine does nothing when the lid is closed. Obviously I think this isnt really a solution but, masking the real issue.
I have googled the issue and so far have come up with nothing. The event logs of the machines record outlook has crashed and that's it.
Has anyone come across this issue or have any suggestions.
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