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Office Software Thread, Outlook 2010 .Dat Issue when emailing to Primary Schools that use RM EasyMail in Technical; This is a very annoying ( for me and other members of staff) issue we have, when we send either ...
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    Exclamation Outlook 2010 .Dat Issue when emailing to Primary Schools that use RM EasyMail

    This is a very annoying ( for me and other members of staff) issue we have, when we send either a single email or from a Distribution List the Primary Schools ( who are using RM EasyMail Plus ) most if not all will instead of getting our email with an attachment, will only get a .Dat file, now we have already goggled this and have made sure we are not using RTF format, we have also tried sending in Text format, and HTML, which are supported by RM Easymail Plus. however they still get the .Dat file instead of our email.

    this is very very frustrating. and i'm lost for things to try.

    Does anyone have any suggestions ?

    Many Thanks

    Paul S

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    achedgy's Avatar
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    Had this for years, if they use Outlook it's fine. For everyone else, I just sugarsync and put a link to the file I want to send to them. Will be very happy once I've got them all moved to Office365 and said goodbye to easymail

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    i've had a look at SugarSync, however i know they won't pay for someone like that, so i'm looking at Dropbox instead. should be fairly simple for them to use. (hopefully)

    Good luck moving them all to Office365


    Thanks for your reply.

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    Does anyone else have any further suggestions ?

    Thanks

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    Are you using Exchange on your end?

    There's an option in there which adds RTF data to an email based on the exchange server settings.

    Or are you just using outlook linked to easymail?

    Steve

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    Hello Steve21,

    We are using Outlook 2010, using Exchange 2007.

    we are sending emails with attachments to Primary Schools who are all using RM EasyMail +.

    I must admit, i've only had a quick glance at exchange but did not see that option ?

    can you help locate ?

    Many Thanks

    Paul S

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    How to Prevent the Winmail.dat File from Being Sent to Internet Users

    Might explain it a bit better, not sure if it's definately going to be that for yourselves, but all the schools we support use EasyMail and never had an attachment arrive as .DAT Might be worth a try when you get a minute.

    Steve

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    Is RM Easymail and Exch server but with an RM stamp?

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    Sorry Sukh, I'm not sure i understand your question, Please can you clarify ?

    Thanks


    Quote Originally Posted by sukh View Post
    Is RM Easymail and Exch server but with an RM stamp?

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    achedgy's Avatar
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    This is the common answer for this issue, never seen it work though. Would love to be able to get to the bottom of it. SWGfL were as much use as a chocolate tea pot.

    Got one school over to Office365, impressed, 1 in progress, 10 to go!

    Oh a free sugarsync account will do the job, 5gb is ample for this sort of thing normally

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    achedgy's Avatar
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    And the receiving primary school doesn't have to sign up, they just click the link in the email, takes them to a webpage where they download the file. Works well enough

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    Quote Originally Posted by cygnes View Post
    Sorry Sukh, I'm not sure i understand your question, Please can you clarify ?

    Thanks
    what im saying is are you using a exch server or a 3rd party mail server?

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    RM Easymail is just a badged version of squirrelmail. We used to have it, and had these issues however you can use outlook with it set up as IMAP. Whenever the office got these sort of issues they would forward the mail onto me in outlook then i would forward it back and it would cure it in their webmail

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