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O/S Deployment Thread, WinPE 4 Keyboard and Mouse Issues in Technical; Hello, We use SCCM 2012 SP1 to image all of our machines (Dell OptiPlex 755's, 760's, 380's, 390's and 3010's). ...
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    WinPE 4 Keyboard and Mouse Issues

    Hello,

    We use SCCM 2012 SP1 to image all of our machines (Dell OptiPlex 755's, 760's, 380's, 390's and 3010's). We have previously used SCCM 2007 SP3 and 2012 RTM with no issues at all but it seems the change to WinPE 4 in SP1 is upsetting our Dell OptiPlex 380's (all the other machines work fine).

    The WIM image loads via PXE perfectly, but once it's loaded the keyboard and mouse refuse to work. Historically, we have only integrated Network and Storage drivers into our WinPE images however to try and get around this problem I decided to integrate all of the Intel USB drives too - but no luck. I've tried booting from a Windows 8 CD and that seems to work fine - so either I've got some driver related issue going on or it's unique to SCCM.

    Any ideas on things to try? Anybody had this issue?

    Dave.

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    tried updating the bios on the dell machines?

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    Quote Originally Posted by listen2blacksabbath View Post
    tried updating the bios on the dell machines?
    Yes, along with changing the keyboard and mouse it's one of the first things I've tried. The machines that are having the issues are running the latest A07 BIOS. We also have some with the older A06 BIOS, still with the same issue.

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    any settings in the bios with regard legacy usb. maybe a play around with that will help?

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    Unfortunately not, the only settings for the USB controller turns it on, off or disables USB boot support.

    It's really odd as older machines work fine and newer machines work fine - it's just this one type of machine that has an issue.

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    Quote Originally Posted by dsgoody View Post
    Unfortunately not, the only settings for the USB controller turns it on, off or disables USB boot support.

    It's really odd as older machines work fine and newer machines work fine - it's just this one type of machine that has an issue.
    Did you ever manage to resolve this? Having the same problem :/

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    No, we are still working on it at the minute.

    I've been looking around the web high and low - but nobody else seems to have the issue. Glad it's not just us.

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    Hello,
    we have the same issue on a Acer Veriton L480G.
    Updated to the newest BIOS, nothing changed.
    Once WinPE is up, the LEDs on the mouse and keyboard are turned off and reconnecting also doesn't work.
    Anyone found a solution yet? Thanks in advance!!

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    GeekyPete's Avatar
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    Do the USB ports work for other devices?

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    Our workaround in the end was to create a collection specifically for deploying to the Dell 380's and then deploy the task sequence to that collection and make it required therefor no task sequence selection is required and the machine just starts imaging.

    This does mean you have to remove your password as well. Not an issue for us as we only drop machines into our deployment collections when they need re-imaging.

    Dave.

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    @GeekyPete: Thanks, neither mouse nor keyboard work. In this stage in Windows PE I have no option to check other USB devices, but I guess they won't work either because both mouse and keyboard seem to have no power (LEDs off). @dsgoody: thanks, unfortunately we don't have a separate deployment network at our customer's location...
    Did anyone try to integrate additional USB drivers into the boot image?

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    I don't mean a separate network - just some separate collections in SCCM.

    I managed to integrate the Intel USB drivers from the INF Update package on the Intel website but that didn't resolve the issue for us.

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    I had this exact issue. It was down to the fact the standard MS USB drivers didn't work and were too new and I had to force it to use older drivers instead. Literally made a TS specifically for this DELL computer which only allowed the older USB drivers to be installed and worked a treat. When I'm in tomorrow I'll take a butchers.

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    Hi Sam.

    Would you mind sharing how you solved this?

    Regards.
    Mike Kirda

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    In the task sequence under the "Apply Device Drivers" section I told it to "limit driver matching to only consider drivers in selected categories".

    I then selected a driver category I'd created that only contained the drivers needed for that particular computer including the USB ones that worked!

    Capture.PNG



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